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July 2003
July 2003
Bachelor's degree, Diploma of Management in Hospitality Industry
Morocco
GPA (point): 12 out of 20
GPA (point): 12 out of 20
March 2000
March 2000
High school or equivalent, Baccalaureate of Economic Sciences
Morocco
GPA (point): 11 out of 20
GPA (point): 11 out of 20
Capital Markets
Financial Services
Banking
Lifestyle Management
Concierge Services
Fidelio
Microsoft Outlook
CRM
Opera
Dairy management
Complaint Handling
Concierge Expertise
Team Management
Problem Solving
Customer Satisfaction
Travel
Sales
Lifestyle Management
Concierge Services
Complaints Handling
Service Recovery
Customer Focus
Expert
Expert
Expert
Nominee Top 5 : Best Concierge of the Year 2009
May 2009
