Computer and Network Analyst
Saudi Aramco
Total years of experience :5 years, 6 Months
• Managing desktop systems using Endpoint Configuration Manager (ECM).
• Providing technical support to end users, including troubleshooting and resolving issues with desktop
applications and hardware.
• Analyzing data using advanced analytical skills and tools such as Excel, Power BI, Power query,
DAX, and SQL.
• Utilizing VBA (Visual Basic for Applications) to automate tasks and streamline workflows in a variety
of applications.
• Creating and designing database systems using Microsoft Access, including designing, and
implementing tables, queries, forms, and reports.
• Creating visually appealing dashboards and reports using data visualization tools, and publishing and
sharing these reports on SharePoint.
• Automating daily tasks and operations using programming languages like PowerShell and Python.
• Identifying opportunities for data-driven decision making and presenting findings and
recommendations to stakeholders.
• Optimizing data analysis and reporting processes, including extracting, transforming, and loading data
using SQL.
• Managing and organizing data and documents on SharePoint, including creating and configuring lists,
libraries, and pages, and ensuring proper security and access controls.
• Demonstrating familiarity with cloud services such as AWS, Azure, and GCP, including experience
with data storage, processing, and analytics on these platforms, as well as creating and managing
virtual machines.
• Demonstrating familiarity with Windows Server, including experience with installation, configuration,
and maintenance of server environments.
• Communicating data insights and recommendations to stakeholders through clear and concise
business writing and effective email communication.
• Encouraging employees to use Microsoft tools such as SharePoint, Yammer and Lync.
• Arrange with the system’s users and collect the requirements to be delivered as services.
• SharePoint Designer, InfoPath Designer
• Integrating Power BI reports with the SharePoint
• Analysis and documentation of SharePoint
architecture including central administration, SQL, and Windows Server 2012.
• Create of backup/restore and import/export site documentation for sites, lists. Libraries, governance and other documentations.
• Create and program responsive SharePoint website designs with master pages, page layout, display templates, CSR/JS Link, JavaScript, jQuery, Bootstrap, CSS, HTML, and SharePoint Designer.
• Delivering projects based on all stages of the project lifecycle.
• Automated script creation using CSOM and PowerShell for record management.
• Using SharePoint Designer and InfoPath to develop SharePoint’s forms, applications, and workflows.
• User interface design, front-end development and branding of SharePoint sites.
• Users Training, conduction requirements gathering sessions with end users and user testing.
• Training administrators and Users on SharePoint.
*identify new business opportunities - including new markets, growth areas, trends, customers, products and services
• generate leads and cold call prospective customers
• meet with customers/clients face to face or over the phone
• understand the needs of the customers and be able to respond effectively with a plan.
• think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business
• work strategically - carrying out necessary planning to implement operational changes
• have a good understanding of the businesses' products or services and be able to advise others about them
• ensure staff are on board throughout the organization, and understand the need for change and what is required of them
• train members of your team, arranging external training where appropriate
• discuss promotional strategy and activities with the marketing department.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents
and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities