Ahmed Al Zayer

• Managing desktop systems using Endpoint Configuration Manager (ECM).
• Providing technical support to end users, including troubleshooting and resolving issues with desktop
applications and hardware.
• Analyzing data using advanced analytical skills and tools such as Excel, Power BI, Power query,
DAX, and SQL.
• Utilizing VBA (Visual Basic for Applications) to automate tasks and streamline workflows in a variety
of applications.
• Creating and designing database systems using Microsoft Access, including designing, and
implementing tables, queries, forms, and reports.
• Creating visually appealing dashboards and reports using data visualization tools, and publishing and
sharing these reports on SharePoint.
• Automating daily tasks and operations using programming languages like PowerShell and Python.
• Identifying opportunities for data-driven decision making and presenting findings and
recommendations to stakeholders.
• Optimizing data analysis and reporting processes, including extracting, transforming, and loading data
using SQL.
• Managing and organizing data and documents on SharePoint, including creating and configuring lists,
libraries, and pages, and ensuring proper security and access controls.
• Demonstrating familiarity with cloud services such as AWS, Azure, and GCP, including experience
with data storage, processing, and analytics on these platforms, as well as creating and managing
virtual machines.
• Demonstrating familiarity with Windows Server, including experience with installation, configuration,
and maintenance of server environments.
• Communicating data insights and recommendations to stakeholders through clear and concise
business writing and effective email communication.

• Encouraging employees to use Microsoft tools such as SharePoint, Yammer and Lync.

• Arrange with the system’s users and collect the requirements to be delivered as services.

• SharePoint Designer, InfoPath Designer

• Integrating Power BI reports with the SharePoint

• Analysis and documentation of SharePoint
architecture including central administration, SQL, and Windows Server 2012.

• Create of backup/restore and import/export site documentation for sites, lists. Libraries, governance and other documentations.

• Create and program responsive SharePoint website designs with master pages, page layout, display templates, CSR/JS Link, JavaScript, jQuery, Bootstrap, CSS, HTML, and SharePoint Designer.

• Delivering projects based on all stages of the project lifecycle.

• Automated script creation using CSOM and PowerShell for record management.

• Using SharePoint Designer and InfoPath to develop SharePoint’s forms, applications, and workflows.

• User interface design, front-end development and branding of SharePoint sites.

• Users Training, conduction requirements gathering sessions with end users and user testing.

• Training administrators and Users on SharePoint.

*identify new business opportunities - including new markets, growth areas, trends, customers, products and services

• generate leads and cold call prospective customers

• meet with customers/clients face to face or over the phone

• understand the needs of the customers and be able to respond effectively with a plan.

• think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business

• work strategically - carrying out necessary planning to implement operational changes

• have a good understanding of the businesses' products or services and be able to advise others about them

• ensure staff are on board throughout the organization, and understand the need for change and what is required of them

• train members of your team, arranging external training where appropriate

• discuss promotional strategy and activities with the marketing department.

• Improve customer service experience, create engaged customers and facilitate organic growth

• Take ownership of customers issues and follow problems through to resolution

• Set a clear mission and deploy strategies focused towards that mission

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Analyze statistics and compile accurate reports

• Recruit, mentor and develop customer service agents
and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Adhere to and manage the approved budget

• Maintain an orderly workflow according to priorities