operation Manager
Panorama
مجموع سنوات الخبرة :18 years, 11 أشهر
a sure to operate all process in each department and follow it daily tasks, enhance operation process, handling guest complaints and gain their satisfaction, manage and control quality process, mange and control cost & expenses, daily check for Kitchen and Stewarding, Engineering, stores, entrance & public area, landscape, security, slides and water sports,
manage quality meeting, training, ....
Manage and control all process of Human resourcess ( Hiring, training, safety and quality of the organization, fire fighting process and train all staff, conduct an orientation program for new employees to have a product knowledge, interview and exit interviewing, insurance, payroll, salary survey, communication with others, monitering the staff to evaluate productivity, communicate with governmental office, mange weekly and monthly report to general Manager, .......
• Assist the Director of Quality & Training with all in-house training courses.
• Prepare all materials required (i.e. participants manual, training for each training session.
• Compiles training attendance records.
• Assist in the generation of the month end Training Report consisting of number of hours trained and type of training with forecast for next month and quarter.
• Contributes in the identification of hotel training and development needs, the planning, the implementation and evaluation of all training activities to meet the strategic business objectives.
• Runs for all new employees the hotel orientation program, and ensure that they all go through a departmental orientation program as well as an on-the-job training program.
• Coordinates English language training as a second language for hotel employees.
• Coordinates the activities related to the obtainment of technical Skills certificates to ensure the hotel meets the government requirements.
• Keeps records of all training activities and makes sure they are updated.
Keeps update with new techniques and trends in training and development, management and hospitality industry. Participates in relevant training associations
- Coordinate all of out sorce training ETF and other institutes
Super vise every report relating to HR department such as Hiring, probation period, End off Contract, Salary, Salary survey, Insurance, Training, Evaluation, Investigation
Handle all contracts, Insurance, Hiring, End of contract, Training.......
prepare all reports about absent, Vacation Balance, Salary, Hiring, End of Contracts, Insurance......
I had Graduated From Elfayoum University in Tourism Guidance
I was graduated from Faculty of Commerce Cairo University Accounting & My grade in Accounting all over 4 years was over Good and very good