كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
أحمد عاطف, call center supervisor in charge

أحمد عاطف

call center supervisor in charge ·Al Garhoud private hospital

الإمارات العربية المتحدة

بكالوريوس, Good

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 9 أشهر

call center supervisor in charge

سبتمبر 2015 - حتى الآن

Al Garhoud private hospital

سبتمبر 2015 - حتى الآن

• Answer calls and respond to emails handle patients inquiries both telephonically and by email.
• Responsible for all patients’ inquiries and questions.
• Provide excellent customer service at all times.
• Scheduling Doctors monthly appointments.
• Handling and solving patients complaints and inquires.
• Participates in additional training courses when needed.
• Performs other related duties and assignments as required and as assigned by supervisor or manager.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.

مجال الشركة:
المستشفيات الطبية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Advisor

مارس 2015 - يوليو 2015

Westren Union for USA and Canda

القاهرة، مصر

مارس 2015 - يوليو 2015

• Answer calls and respond to emails handle customer inquiries both telephonically and by email.
• Responsible for all customer inquiries and questions.
• Provide excellent customer service at all times.
• Follow up to customer inquiries by taking specific action in a timely manner.
• Troubleshoot equipment and system problems.
• Problem solve to help customers resolve issues on first call.
• Enter data from customers into various software programs.
• Appropriately communicate with upset customers to resolve their inquiries.
• Promote and offer products and services by consulting, gathering information, and evaluating customer needs.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
• Participates in additional training courses when needed.
• Performs other related duties and assignments as required and as assigned by supervisor or manager.
• Exercise retention efforts when appropriate.
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the Customer with the correct price plan when necessary.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Advisor

ديسمبر 2013 - يناير 2015

The British Council

الدوحة، قطر

ديسمبر 2013 - يناير 2015

• Advising customers about the life cycle for the English courses.
• Communications with clients in variety of ways by telephone by e-mail, fax and face-to-face.
• Solving customer’s problems and helping them prove enormously satisfying.
• Entering data onto a computer system, either while on the phone with the customer or after (wrap up) may form part of the role, Good keyboard skills are therefore required as well as a keen eye for detail.
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Office Manager for the Chief Financial Officer

أغسطس 2011 - نوفمبر 2013

Ezdan Holding Group, Doha (Qatar)

الدوحة، قطر

أغسطس 2011 - نوفمبر 2013

• Sending and receiving correspondence form a to all Qatar banks, Qatar Exchange, Most popular Real Estate companies.
• Handling all my chief meetings.
• Handling my boss mail.
• Write all the reports after every meeting and AMG.
• Communicate with the relative person of the whole company departments.
• Assist the manager with the routine works.
• Customer reception and present the company status for the customer.
• Entering data onto a computer system, either while on the phone with the customer or after (wrap up) may form part of the role. Good keyboard skills are therefore required as well as a keen eye for detail.

مجال الشركة:
خدمات الدعم الإداري
الدور الوظيفي:
الإدارة

Call Center Agent in Etisal Mobile Networks in Egypt

يوليو 2010 - يونيو 2011

Etisal (etisallat Outsourcing)

القاهرة، مصر

يوليو 2010 - يونيو 2011

• Use questioning and listening skills that support effective telephone communication.
• Understand the impact of attitude in handling calls professionally.
• Meets commitments to customers.
• Handling their inquiries.
• Display time flexibility towards shifts as per work floor requirements.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Identify voice skills and how to enhance a good telephone presentation.
• Provide customers with product and service information.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Bachelor of Computer Science - Modern Academy El Maadi

مايو 2007

مايو 2007

بكالوريوس، Good

مصر

Skills

Administration
Expert
Administration
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Customer Service
Expert
Customer Service
Expert
Callcenter
Expert
Callcenter
Expert
Good ability to adapt to multicultural environment, gained through my work experience abroad
Expert
Good ability to adapt to multicultural environment, gained through my work experience abroad
Expert
Good communication Skills.
Expert
Good communication Skills.
Expert
Behaving team spirit.
Expert
Behaving team spirit.
Expert
It’s never too late to work on your communication skills and by doing so improve your quality of l
Expert
It’s never too late to work on your communication skills and by doing so improve your quality of l
Expert
The ability to gather customer requirements and transfer onto dealer management systems.
Expert
The ability to gather customer requirements and transfer onto dealer management systems.
Expert
Previous experience with dealer management systems.
Expert
Previous experience with dealer management systems.
Expert
Administration
Expert
Administration
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Customer Service
Expert
Customer Service
Expert
Callcenter
Expert
Callcenter
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الهولندية

متوسط

التدريب و الشهادات

الشهادات
Microsoft Office
Aug 2007 - Nov 2007

الهوايات والاهتمامات

Reading
Travel
Surfing internet