IT SUPPORT
Asset technology group
Total years of experience :0 years, 0 Months
Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Supporting customers using remote access technologies and also by visiting client sites
Responsible for supporting the company's clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly
Handle customer requirements and ensure customer satisfaction.
•Responsible for Backup servers &data lost restore, installation and maintenance services.
•Troubleshoot the network services (printing, email service and Internet access, file sharing.
• Perform the helpdesk activities including responding to telephone calls, email and employees requests for assistance.
• Back up and restoring users files and devices configuration. -Ensure accurate allocation of information technology assets.
•Provision of PC hardware and software troubleshooting, diagnostics, repair and maintenance.
•Apply IT policies and regulation
•Installation and configuration of computer hardware.
•Compensations According to company policy.
•Backup & recovery any data lost .
• Supporting users and network administrators over the telephone and by email.
• Maintain the companies network infrastructure.
• Networking and providing support for Windows
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting
• Management of the daily data backup and retrieval scheme.