Ahmed Atta

• Designed and maintained enterprise monitoring solutions using Dynatrace, AppDynamics, Splunk,
PRTG, AWS CloudWatch, F5, and SolarWinds, ensuring high service availability and proactive
incident detection.
• Monitored server activities to detect performance degradation and prevent outages or downtime.
• Troubleshot and managed incidents by creating tickets and drafting MSDs (Master Support
Documents) for new incidents.
• Managed incidents through email, phone, and Slack; escalated when necessary.
• Led RCA (Root Cause Analysis) meetings to determine root causes, define preventive actions, and
track resolution deadlines.
• Built business and custom metric events with tailored thresholds in Dynatrace for proactive
monitoring.
• Developed detailed alerting workflows for AWS job failures, including custom alerting profiles for the
NOC team.
• Integrated Linux-based SQL database metrics via custom scripts for real-time analytics.
• Optimized classic events handling to improve incident correlation and reduce false positives.
• Configured AppDynamics dashboards for application performance monitoring and used Splunk for log
analysis and incident correlation.
• Performed AWS IAM key rotation and internal security audits (weak password tests, local admin checks).
• Owned the Company Assets Heatmap Audit to track infrastructure health.
• Conducted monthly phishing email campaigns (~500 employees), enrolling those who failed in
mandatory security training.
• Provided hourly monitoring coverage during EOM high-traffic periods to avoid service outages.
• Executed application releases on production servers, ensuring minimal downtime.

• Providing technical point of contact for customers
• Monitoring SD-WAN devices through management platform (Internet, MPLS, SLA paths, etc.)
• Document all troubleshooting and incident management actions via phones or Emails
• Coordinating with other internal departments to achieve faults resolution of SLA definitions

• Contributed to a datacenter-to-cloud migration project, improving infrastructure scalability and
reliability.
• Designed and configured networks, VMs, and templates using vCloud Director.
• Automated infrastructure deployment and configuration management using Terraform, Ansible, and
Puppet.
• Implemented Prometheus and Grafana for real-time monitoring, creating custom dashboards to track
system performance and resource utilization.
• Conducted a Proof of Concept (POC) for the cloud migration project, validating the proposed
architecture and tools.
• Documented infrastructure, processes, and automation scripts to ensure seamless handover and future
scalability.