Aftersales Manager(service &parts)
NOR MOTORS
Total years of experience :33 years, 3 Months
Managing the aftersales Services &parts
To achieve agreed financial targets, through the effective management of the resources of the Service Department. Delivering the highest level of customer service whilst ensuring profit and volume target are met. Manage processes and systems in line with Company standards.
Personally contributing and working with others to achieve outstanding customer handling standards and exceptional delivery of customer services • Contributing to the budget and controlling costs, taking action to remedy issues relating to profitability • Closely monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales
Solving problems and identifying solutions for core issues, taking responsibility for own decisions and actions • Tackling issues and people to achieve successful conclusions, encouraging staff to think about what they can do about a problem rather than what they can't do • Behaving professionally, receptive to feedback and continually up-skilling, finding w ayes to learn from others and maximizing training, learning and development opportunities
managing both and parts section
meeting with customers in/out to increase sales
Responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest level of customer satisfaction.
Plan and adjust the workload of department personnel to match their skill and abilities.
Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
Ensure adequate maintenance of tools, equipment and other materials in the service area.
Monitor day to day performance of the workshop staff and technician. To ensure timely submission of daily weekly and monthly reports to the management.
Implement and monitor daily programs and targets for service, establish a suitable performance incentive scheme, ensure service personnel are appraised of their targets and are provided required resources to achieve the same.
• Ensure the desired balance is achieved between retail, warranty and internal service revenues through regular plan monitoring and target setting.
• Ensure service personnel are provided requisite training (technical and non-technical) for quality and speed in service jobs and effective customer interface.
• Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems. Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing.
• Maintain liaison with key external parties including Principals and prepare reports, data and analyses on a regular basis.
• Guide, direct and motivate subordinates to work to their best potential and work effectively as a team to achieve department objectives.
1- Responsible for job distribution, inspection and supervision.
2) Doing inspection of vehicles spare parts and other supplies received from warehouse and compiling of such items.
3) Arranging major repairs and preventive maintenance programs; daily, weekly and monthly.
4) Supervises the performance of maintenance personnel.
5) Supervises overhauling & major engine repair.
6) Prepare the monthly program and submitting to the foreman for the needful purposes
7) Directly reported to national fleet Manager.
8) Approves the subordinate requisitions to with draw material and spare parts from warehouse stock.
9) Maintaining record system; ensure that all work is done and materials used are properly log/recorded.
10) Prepare special reports, studies to reduce the cost and submit it to national fleet Manager.
11) Prepare annual capital budget for repairing and maintenance operations.
12) Reviews the stock level required to ensure availability of required spare parts and material within the allow limit.
13) Supervises the outside workshops if they are performing contract or warranty maintenance on company vehicles and equipment.
14) Reviews and approves all outside invoices.
15) Has excellent knowledge in mechanical and electrical inspection of heavy /light trucks vehicles.
16) Makes necessary systems for the work shop.
17) Reviews Quotations from other companies witch relating with spare parts and tools.
18) Handling all machineries and equipments logistics works.
19) Handling all company transportation activities.
Controlled and directed the responsibilities of 14 workshops with 240 employees, which included overseeing recruitment, training and appraisal of the employees
• Developed a full Saudiisation programme in conjunction with all the local authorities which increased and developed the Saudi National workforce thus meeting the required targets set by the government.
• Developed and designed new workshop facilities to support an increased vehicle fleet, from 5000 to 11, 500 vehicles, including procurement of tools and equipment.
• Designed Service and Maintenance Department policies and procedures, as well as designing and implementing company maintenance strategies
• Created workshop process flow and organizational charts to ensure career progression and development, coverage due to illness and absences, thus ensuring no disruption to the maintenance schedules
• interviewing candidates and subsequent selection process.
• Created Health & Safety Policy for the Service Department which identified the risk assessments, corrective actions and the required necessary controls.
Managing daily work improvement for the services works in all work shops (14 WORKSHOPS AND OTHER OUTLETS
Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems.
- Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing.
- Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contribution for its goals.
• Organise, direct and control the activities of the Branches to exceed budgets, ensuring optimum use of all personnel and facilities resource.
• Conduct daily analysis and coaching on labour, parts and additional product sales in both Service and Parts departments, establish group KPI’s per Service and Parts Advisors with performance management reviews
• Ensure Service Branches comply with the, working closely with the distributor in the implementation of the measurable program
• Ensure that all staff training requirements are identified and communicated in line with job specific requirements to ensure active staff and customer engagement.
• Implement new ideas/systems to ensure proper workshop layout, workshop loading, equipment maintenance, and facility utilization that creates an efficient and customer focused environment.
• Review open Work In Progress and reduce over aged WIP to within 7 days at Service Sites
• Work with the key stake holders towards effective Employee engagement
• • Overseeing all Body shop operations within a certain branch and ensure profitability and customer satisfaction.
smooth and efficient body shop operation. Meeting general body shop requirements.
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Maintaining Customer Satisfaction
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Carrying out body shop for achieving continuous growth.
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Developing the team .
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Minimizing overdue debts
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SEAVIN American Co. (Vinnell Corporation) Cairo, MAADI 46, 48 (200 STREET) DEGLA MAADI
(Abu Suwayr -Fayed )Air Base
Working as Vehicle Maintenance . manger for vehicles & Equipments assigned to U.S. Army Extended training and support supervisors (ETSS) and 5 more civilian contractors.
During: DEC. 2001 - Jul-2008
Duties :
• Put the plans for the customer's problems solving, spar parts needs.
• Leading a group of inspector and Production control six mechanics 11 drivers and labors.
• Conduct preventive maintenance, schedule, and repair, trouble shooting by using the Diagnostic Sets (Tech-1 and Tech-2 General Motors DRBIII Chrysler).
• Assigning the required spare parts for the vehicles (General Motors, Chevrolet, Toyota, Ford and Chrysler) and equipment power generators, Ingersoll-Rand Air Compressor T30 and The automotive shop equipment.
• Responsible for the Mechanic Training and Shop monthly, quarterly, and annual Maintenance Shop Reports.
• Provides management and technical oversight to assigned personnel in the Vehicle Operations Branch of the Transportation Division on all vehicle operations processes include Dispatch Support, Fleet Management, Licensing and Vehicle Operator qualification. Also serves as the functional expert regarding vehicle operations requirements.
Working as Vehicle Inspector for 78 vehicles assigned to U.S. Army Apache Technical Assistance Fielding Team (TAFT) and 5 more civilian contractors. Leading a group of six mechanics and electricians.
During: Mar 1994-Till Dec.2001
Duties :
• Conduct preventive maintenance, schedule, repair, trouble shooting by using the Diagnostic Sets (Tech-1 And Tech-2 General Motors DRBIII Chrysler),
• Assigning the required spare parts for the vehicles (General Motors, Chevrolet, Toyota, Ford and Chrysler) and equipment power generators, Ingersoll-Rand Air Compressor T30 And The automotive shop equipment.
• Responsible for the Mechanic Training and Shop monthly, quarterly, and annual Maintenance Shop Reports
Work on the Computerized Preventive Maintenance Program for the M1A1 Tank Line Production equipment (CNC M/c) As a Planning Engineer.
During: Nov 1991 till Mar 1994
Duties :
• Assessing in, coordinate between different sections.
• Assign the crafts, parts and materials required for the preventive maintenance. Organize, follow up and prepare different program reports. Directs the activities of all craftsmen assigned to maintenance and upkeep of base facilities. Coordinates work orders, establishes priorities and delegates assigned tasks.
• Responsible for production line and preventive maintenance.
teaching and training automotive technical cources
Tractor and automotive engineering
BSC
