Digital Marking & Social Media Executive
Emirates Industry for Camel Milk & Products "Camelicious"
Total years of experience :7 years, 9 Months
1 - Develops engaging, creative, innovative content for
regularly scheduled posts, which enlighten audiences and
promote brand-focused messages.
2- Oversees all company social media accounts management
Coordinates social media messaging with advertising
departments, brand managers, and quarterly or seasonal
company goals.
3- Performing activities relating to SEO on a continuous basis
Creating and executing SMS and Email-based marketing
campaigns.
4- Reviewing and actively managing the website and other
online assets and sources.
5- Promoting products and services in the digital space Using
and researching the internet and new media to reach new
customers, generate leads, and retain existing customers.
6- Analyzing market research and planning promotions,
competitions, and other various creative marketing techniques
based on the research results.
PR
1 - Organize and manage various Public Relations activities.
2- Measure and produce reports on PR KPIs and each PR
campaign uses different channels to optimize the campaign's
reach and success.
3- Work with the marketing team to ensure a match with the
corporate brand.
4-Arrange and coordinate interviews.
5-Research and gather opportunities for sponsorships.
6-Build and maintain relationships with journalists,
influencers, and politicians.
7-Stay up to date with PR and industry trends and best practices
coordinating internal marketing and an organization’s culture.
• Making marketing strategy for the companies
• social media platforms ( Facebook, Twitter, Instagram, linked in)
• make advertising at google ads and youtube with the ideas
• handle the main accounts of the companies ( Samana Developers - AAA
Associate - GMS - Star business centre )
• make online influences campaign
• make Campinas, ads, media buying, target audience, plan storming
• check what the local market needs
• content writing in Arabic and English in the monthly calendars, writing blogs,
ads description, books
• Email marketing
Digital Marking Executive & Social Media Marketing Specialist • Digital marking for 4 of the biggest hotels in the world (Makkah royal clock tower Fairmont - Swissotel Al Makam - Swissotel Makkah - raffles makkah palace ) • Community management for Swissotel Al Makam as the face of the brand ( Answering the customers directly B2C for all the hotel platforms) involved in various activities such as communications, PR, social media, events, and content creation. • Making strategy marking plans for all the hotels under the umbrella of ACCOR international group • Marking in all the social media platforms ( Facebook, Twitter, Instagram) • Contact writing in Arabic and English for the templates
make marking plans, marking strategist, management, branding, social media marking, Moderate all user-generated content in line with the moderation policy for each community, Collaborate with other departments (customer relations, sales, etc) to manage reputation, identify key players and coordinate actions
Customer Service Executive And marking & sales • Help refine and improve the design of our existing customer service work flow • Reply to real-time customer inquiries by email and phone regarding general questions, order discrepancies or account issues, etc.. • Receive incoming calls and makes outbound calls to customers in time critical situations (customer is onside and having an issue with order/app) • Work closely with Associates in the field as well as the development team to quickly resolve order discrepancies or anomalies • Create and monitor internal cases for tracking a wide range of issues that touch customer service flow, from process improvement, • customer-reported issues and order problems Use order tracking tools to monitor, as well as modify or cancel, orders as needed • Customer care and marking and sales for biscxx.com, Saudi Arabia • Problems solving for Nissan, Middle Ea
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action • Set up and optimize company pages within each platform to increase the visibility of the company’s social content • Moderate all user-generated content in line with the moderation policy for each community • Create editorial calendars and syndication schedules • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information • Collaborate with other departments (customer relations, sales, etc) to manage reputation, identify key players and coordinate actions
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