Customer Care Supervisor
Noon.com
مجموع سنوات الخبرة :16 years, 7 أشهر
SME, Managing Audio Calls Auditing and Quality, Handling Daily task and maintaining service level in achieving the best based on E-COMMERCE parameters.
Handle Inbound Consumers Mass/Premium Calls for du telecommunication mobile services, Troubleshoot & supporting network service, activate/deactivate internet bundles, handle prepaid/postpaid service requests.
Handle & operate Alexandria branch inquiries and services provided to refugees, homeless
Handle Queue customers, configure, and troubleshoot “Network structures, ADSL Line problem, and ADSL/Broadband Routers WAN/LAN configuration, Access Points, Bridges, Virtual & Static IPs, Hosting, Emails, and Domains”.
Also I got good experience in supporting desktop PCs, Agents / Customers notebook, and VPN Connections and all shared resources within the domain in district area. Managing user, computer accounts and fully troubleshooting technical problems with Agents.
Install and configure windows OS, Company-User applications, Manage Shared resources and Devices All-Over domain network.
Backup, Updating Data and configure mail on each user account.
Company works in marketing & IT, web solutions. Also it has partnership with other companies in different category "EPSON, HP, IBM, Microsoft through Saudi-Soft".
I’ve worked in IT Department as IT Administrator & Help-desk, as I was responsible for Install, manage and troubleshoot all resources withing internal domain network, Windows 2000server & XP, Computers/Users accounts & applications, Manage Shared resources and Devices All-Over the domain, Backup, Update Data and configure mails for each user account.
lately, I joined web development department as a web/graphic designer, Designing out-door advertising banners & other materials, Design Websites GUI & Corporate Identity, using Dreamweaver, Adobe Photoshop, Illustrator, Freehand, Flash, In-design.
Beside that also I was acting as customer services and technical support besides handling all documentation process due to shortage in company employees..
Company works in Electrical technical support specialist in TVs, Video players, DVD players, Notebooks. Also it has official agency for Electronics Brand:
"TOSHIBA, SONY, SHARP, and Panasonic".
I’ve worked there in a new branch as Customer service representative + technical support of notebooks software.
ISE is a multinational company, Advertisement, Web Developing, IT Projects/Solutions, Design electronic circuits and customs machines.
I’ve worked there as IT technical support also designed & Configured small networks inside company and outside for customers.
- 2005 Bachelors Degree, Commerce / Management Information System