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Ahmed Bo Khamsin, data entry, customer service, and sales records in the Sales Department

Ahmed Bo Khamsin

data entry, customer service, and sales records in the Sales Department·American Express

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 1 years, 1 months

data entry, customer service, and sales records in the Sales Department

October 2011 - October 2011

American Express

United Arab Emirates

October 2011 - October 2011

I worked mainly in summer in Al-Ahsa branch of ETE Ready-Mix & Concrete. Solving IT user problems like system access, system setup, and MS products usage for the IT Department, also in data entry, customer service, and sales records in the Sales Department.
American Express 2011, Oct
I am working currently in Amex Riyadh as a Platinum Accounts Officer in the Premium Unit of customer service, taking requests from clients and handling e-mails. My duties include activating new cards, replacing credit cards, requesting financial and lifestyle applications for clients that links me with all departments in the organization like Authorizatio, Credit, Fraud, etc. and among other tasks.

AREA OF EXPERTISE
• Team leader of several senior projects. Objectives varied between IT-related subjects like Project Management, System Analysis, and Security to Computer Science subjects like C++ coding and other programming languages.
• Active member with Saudi Students at USA, welcoming new students, helping them in university orientation, resident search and getting familiar with the American customs and culture.
• Conducted feasibility studies, project management reports, system analysis, and system test-plan.
• Familiar with data modeling, logical and physical database design.


SKILLS, PERSONAL
• A social team player.
• Self motivated.
• Customer focused.
• Fluent in written and oral Arabic and English (TOEFL score: 552) and beginner in Spanish.


SKILLS, TECHNICAL
• Web Development: HTML, Microsoft Front Page.
• Software Development: Visual-Studio.NET, Java.
• Office Software: MS Office 2003/2007, Microsoft Project, VISIO.
• Database Management: Microsoft Access, Oracle SQL.

Company industry:
Banking
Job role:
Other

IT and Sales Departments

January 2007 - December 2007

ETE Ready-Mix

Al-Ahsa, Saudi Arabia

January 2007 - December 2007

handling sales and schedule shipments. Issuing statements and bills for customers

Company industry:
Civil Engineering
Job role:
Sales

Education

Lawrence Technological University

July 2011

July 2011

Bachelor's degree, Information Technology

United States

GPA (point): 2.5 out of 4

GPA (point): 2.5 out of 4

Bachelor of Science in Information Technology, Lawrence Technological University, Southfield, Michigan, USA, Graduate 2011. Main courses: IT Management, Management Supervision, Project Management, Business Issues & Practices, etc.

Skills

Customer Data Integration
Expert
Customer Data Integration
Expert
Data Access
Expert
Data Access
Expert
Institutional Clients
Expert
Institutional Clients
Expert
Data Entry
Expert
Data Entry
Expert
Customer Service
Expert
Customer Service
Expert
ACCESS
Beginner
ACCESS
Beginner
AND SALES
Intermediate
AND SALES
Intermediate
C
Beginner
C
Beginner
C++
Beginner
C++
Beginner
CLIENTS
Beginner
CLIENTS
Beginner
CODING
Beginner
CODING
Beginner
CONCRETE
Intermediate
CONCRETE
Intermediate
CREDIT
Beginner
CREDIT
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
SALES
Intermediate
SALES
Intermediate
Customer Data Integration
Expert
Customer Data Integration
Expert
Data Access
Expert
Data Access
Expert
Institutional Clients
Expert
Institutional Clients
Expert
Data Entry
Expert
Data Entry
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
English
Expert
Spanish
Beginner