Human Resources Manager
Contacts Plus
Total years of experience :8 years, 1 Months
• Develop job descriptions and update organization chart on a continuous basis.
• Make Training Need Analysis and implement training plan during a defined period of time.
• Implement new performance management system (KPIs) and maintain the current one.
• Act as a coach to management teams to improve the effectiveness of performance development.
• Supervise hiring needed manpower within a certain period of time.
• Prepare the annual Manpower plan and prepare the turn over analysis.
• Responsible for all Employee Relations issues (Medical care, Benefits, retention).
• Managing the processes of Recruitment, out-of-cycle increases and redundancies:
o Communication and support of company-wide & functional programs.
o Monitoring salary increases within predetermined budget.
• Compensation:
o Monitoring budget expenditure and distribution among employees, departments & performers.
o Managing the headcount planning during budget cycle and reporting working with finance.
o Managing all the issues related to the Bonus in compliance with the company policy.
o Advising senior managers with bonus recommendations based on employees’ performance.
• Developed the Micro MBA training program curriculum, and managed the delivery process.
• Responsible for cascading and transfer of knowledge of organizational and departmental objectives and future directions.
• Operating steering group for some cross-functional corporate programs.
• Motivate, inspire, stimulate, instruct, direct, coach, brief and manage performance, recruit and aid careers of team members.
• Continuous monitoring of experience to ensure consistent delivery of experience across all the touch points services and processes.
• Take decisions as delegated by the board and where required chair board meetings.
Interviewing and assessing the new team members.
• Maintaining a solid internal HR system, hard and soft versions.
• Identifying and implementing new ideas and continuous improvement to organizational process.
• Increase staff productivity to be measured through quality and productivity ratios.
• Design regular reporting tool& audit on the performance of the KPIs.
• Support in eliminating major issues that hinders the achievement of the KPIs.
• Provide counseling/guidelines as needed to line managers regarding the proper implementation of the HR processes, policies and programs to include but not limited to Headcount, Recruitment, Performance Management, Profit Sharing, Salary Review, Termination, Localization and HRMS.
• Overseeing the Performance Appraisal and training processes.
• Design training plans based on Training Needs Assessment(T.N.A).
• Establishing KPI’s (Key Performance Indicator) and link the result with performance management and also with incentives.
• Assure personnel filing compliance with labor law regulations and that all hired employees are socially insured.
• Insure that payroll is closed 100% accurate and handed to accountant 2 days before payment day.
• Implement new Medical Insurance Scheme with medical services company.
• Efficient and effective achievement of approved budgets, utilizing all tools, and proposing new tactics to ensure meeting the best service standards.
• Managing and involved in the deployment and implementation of the following systems:
Recruitment & Hiring System.
Online Assessment system.
ô
Analyzing the market on daily basis in order to determine our share in the market, then reporting to the revenue manager, marketing & sales team, director of business development, director of operations, general manager.
ô
Revising the bookings on daily basis on the system with documents in order to achieve accuracy.
ô
Sharing in the pricing plan and the sales strategy and special offers with the reservation team and the revenue manager.
ô
Filing all the booking documents in order to achieve a well-organized system.
ô
Entering bookings to the system.
ô
Checking the payments of the clients and travel agents.
ô
Handling emails, guest requirements, Group Bookings, special requests, and guest Supporting the Reception Team.
ô
Training new Foreign Employees.
Preparing Reports For The Marketing Teams And Analysis Presentations.
ô
Been in charge for Handling the Human Resources of the project For 6 Months, Organized The Manpower and I Made Interviews For The New Agents And Managed The Training Schedule.
ô
Trained The New Agents For Using Our Vodafone internal CRM Applications along with Our Products And Services, Quality Best Performance.
ô
Responsible For a New Call Center Team Of 15 Agents, Our Target Was To Achieve The Highest Quality Score with a Minimum Of 94% Per Month based on Vodafone Quality Standards.
ô¾
In the first Quarter My Team’s Quality average score Was 88.7%, I had then to conduct some motivational training, and coaching sessions.
ô¾
By The beginning of next quarter the team We have Achieved The Quality Target Score Of 94.3%, I’ve well recognized my team, and conducted a review on past and planned performance sessions.
ô¾
Next Quarter, the team have Exceeded The Target With a higher score Of 96.2%
ô
I was assigned to be in charge of The IT Resources of the project, Reporting a weekly Pc Tracking Problems, And Users Applications Problems To The IT department since the third quarter of 2005.