Ahmad Doud

**Customer Service Representative**

**Key Responsibilities:**

* Handled customer inquiries, complaints, and service requests through phone, email, and chat channels.
* Provided accurate information and effective solutions while ensuring a high level of customer satisfaction.
* Maintained detailed customer records and interactions using CRM systems.
* Consistently met and exceeded company KPIs related to quality, productivity, and customer experience.
* Collaborated with internal teams to resolve customer issues efficiently and improve service delivery.

**Achievements:**

* Ranked among the Top Performers in monthly performance evaluations.
* Maintained a Quality Assurance (QA) score exceeding 98% on a weekly basis.
* Achieved productivity levels of 99% or higher consistently.
* Maintained customer satisfaction ratings (CSAT) of 96% or above.
* Demonstrated strong communication, problem-solving, and customer retention skills.

Customer Service Representative with one year of experience at CS
MENA, handling live chat support in both Arabic and English, resolving
technical issues, addressing inquiries and complaints, and coordinating
effectively with internal teams such as drivers and restaurants to
ensure fast and efficient service delivery.

Sales professional with 6 months of hands-on experience in the fast
paced Dubai, skilled in client communication, lead generation, product
promotion, and achieving sales targets in a competitive and
multicultural environment.

Experienced Printing Department Manager with proven expertise in
team leadership, production planning, quality control, machine
operation oversight, cost management, and workflow optimization to
ensure high-efficiency printing operations and timely delivery.