System Administrator
AlHokair Group -Entertainment Division
مجموع سنوات الخبرة :10 years, 1 أشهر
Microsoft Hyper-V Server 2016 Administration, Monitoring logs and servers updating Patches. Storage DAS, NAS and SAN Administrating, Windows HA Failover Clustering Monitoring logs and events. Manage & Configuring security TrendMicro Products On the Cloud environment \[Apex one, Deep Security and Email Security Office 365\]. Monitoring & actions Trend Micro VisionOne and managed by XDR administration. SCCM 2012 administration: Pushing Agents, windows Patches, managing collections, Application and troubleshooting. Administrating & Installing Godaddy Certificates. On promise ADS Management and Group Policy. Veeam Backup Scheduling and Monitor Replications to DR. Microsoft/Office 365 user’s management and Study All M/O 365 Plans for company demand.
Setting up new users’ accounts and profiles and dealing with password issues. Create form for a New Employee Procedure. Installing Operating system, configuring IP addresses, configuring network printers for remote printing. Administrating Domain Controller and the IT Operations Activities.
Management for File Server and grant access users to Shares Folders. Provide all share resources to client’s internet, printing and file server, etc. Troubleshooting of Network issues, printer’s issues, PC’s & Laptops issues. Providing first level technical support to customers. Installing and configuring computer hardware systems and IT software. Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact. Quickly responding to customer enquiries and concerns. Taking ownership of problems and tracking them to a successful conclusion. Raising & maintaining incident tickets and problem records. Continuously reviewing performance against Service Level Agreements. Analyzing call logs to spot trends and underlying issues. Producing documentation and reports to a high standard. Monitoring IT network to ensure availability to all users. MS SQL databases Tasks and configuration, Administrating.
Setting up & IN/Outbound Management for Avaya and Polycom Telephone to the users. Installing & Pushing Kaspersky Antivirus to all users. Escalating unresolved problems to other support staff.
My work is solve the problem of anything related information technology such as computers, printers and management all systems using sever 2003 and configure router cisco if any problem and solve problem printer and setup some of help desk software also troubleshooting and solve problem existing on the network and internet and management local area network for good performance .
I study in faculty of engineering In Aden University, Bachelor's computer Science and Engineering with the Good degree ,i have information and know loge in maintenance computer and software and computer network and algorithms and some programming language such as c++,and visual basic ,and my Final project it was Learning Management System by using open source such as Moodle and anther Course Management System ,