Senior Support Engineer
Pharos Holding For Financial Investments
Total years of experience :14 years, 6 Months
• Helped migrate services from Windows Server 2003 to Windows Server 2008 R2.
• Managed over 100 user accounts in Active Directory.
• Managed and Administered Windows XP and Windows 7 workstations and laptops.
• Supported and maintained servers and backups.
• Supported Microsoft Office 2007/2010.
• Implementation of Blackberry mail system.
• Utilized problem solving and troubleshooting abilities to resolve any major issues.
• Primary duties included installing and configuring Windows Servers.
• Print service & security.
• Inventory (PC& Servers)
• Management vendor invoices and renewal
• NTFS security
• Business application support (Reuters, Bloomberg, MIST, Mubasher ……..)
• IP telephony System (CCM) Administration
• Management vendor invoices and renewal
• Implementation of McAfee Antivirus (epo).
• Purchasing IT stuff needs (license, equipment phones…..)
• Attendance Support System
• Daily Checklist Monitoring and follow-up
• Desktops, laptop and Servers hardware monitoring and maintenance
During that short period I learned a lot about the technical support service through more than 300 PCs and employees infrastructure, worked with customer service staff in various fields such as telecommunications, internet service providers and banks.
- IT technical service delivery role including support of desktops, servers, and networks. Implement IT solutions both hardware and software to users in the program- Business applications support.
Bachelor of Art and Science – English Language