IT Support Senior Associate
Bank of tokyo-mitsubishi UFJ Bahrain
Total years of experience :19 years, 4 Months
- Managing Microsoft Windows 2003 network environment.
- Maintenance of Telex operating Swift messages.
- Install/Uninstall/Change PC or serves Hardware and software.
- Troubleshooting/Supporting (core banking software), End user support.
-Troubleshooting/Managing Banks Network.
- Segregation and distribution Daily/Monthly Banks report.
o I had an experience in bank system migration from one building to another building New network infrastructure .
- Maintenance of the Windows based Server Environment.
- Working on Active Directory accounts, Mobiles system synchronization & laptops.
- Monitoring of backups in multiple locations.
- Oversee the administration of user accounts, permissions, and access rights in AD.
- Implementing new releases and upgrades of hardware, software, utilities, communication and operating systems for a stable production environment.
- Providing maintenance support and break-fix solutions.
- Liaising & meeting with external suppliers of IT services.
- Producing reports for senior managers.
- Troubleshooting technical problems and implementing solutions.
- Supporting a multi-site IT infrastructure of at least 100 employees.
- Responsible for the fast and accurate troubleshooting of reported faults.
KEY SKILLS AND COMPETENCIES
- Highly organized and disciplined with a passion for Information Technology.
- A positive, high energy team player.
- Having a passion for providing excellent end user support
- Excellent customer facing, communication and rapport building skills.
- Thorough understanding of computer and networking concepts.
- Able to prioritize in a complex, fast-paced environment.
- Willing to work flexible schedules / shifts.
- Administrating and supporting Windows server 2008 network infrastructure.
- Administrating and operating Access control system.
- Administrating and operating Attendance System.
- Administrating and operating CCTV system
- Administrating and operating Queue machine system.
- Maintenance of the Windows based Server Environment.
- Working on Active Directory accounts, Mobiles system synchronization & laptops.
- Monitoring of backups in multiple locations.
- Oversee the administration of user accounts, permissions, and access rights in AD.
- Implementing new releases and upgrades of hardware, software, utilities, communication and operating systems for a stable production environment.
- Providing maintenance support and break-fix solutions.
- Liaising & meeting with external suppliers of IT services.
- Producing reports for senior managers.
- Troubleshooting technical problems and implementing solutions.
- Supporting a multi-site IT infrastructure of at least 100 employees.
- Responsible for the fast and accurate troubleshooting of reported faults.
KEY SKILLS AND COMPETENCIES
- Highly organized and disciplined with a passion for Information Technology.
- A positive, high energy team player.
- Having a passion for providing excellent end user support
- Excellent customer facing, communication and rapport building skills.
- Thorough understanding of computer and networking concepts.
- Able to prioritize in a complex, fast-paced environment.
- Willing to work flexible schedules / shifts.
- Administrating and supporting Windows server 2008 network infrastructure.
- Administrating and operating Access control system.
- Administrating and operating Attendance System.
- Administrating and operating CCTV system
- Administrating and operating Queue machine system.
- Maintenance of the Windows based Server Environment.
- Working on Active Directory accounts, Mobiles system synchronization & laptops.
- Monitoring of backups in multiple locations.
- Oversee the administration of user accounts, permissions, and access rights in AD.
- Implementing new releases and upgrades of hardware, software, utilities, communication and operating systems for a stable production environment.
- Providing maintenance support and break-fix solutions.
- Liaising & meeting with external suppliers of IT services.
- Producing reports for senior managers.
- Troubleshooting technical problems and implementing solutions.
- Supporting a multi-site IT infrastructure of at least 100 employees.
- Responsible for the fast and accurate troubleshooting of reported faults.
KEY SKILLS AND COMPETENCIES
- Highly organized and disciplined with a passion for Information Technology.
- A positive, high energy team player.
- Having a passion for providing excellent end user support
- Excellent customer facing, communication and rapport building skills.
- Thorough understanding of computer and networking concepts.
- Able to prioritize in a complex, fast-paced environment.
- Willing to work flexible schedules / shifts.
- Administrating and supporting Windows server 2008 network infrastructure.
- Administrating and operating Access control system.
- Administrating and operating Attendance System.
- Administrating and operating CCTV system
- Administrating and operating Queue machine system.
- Configuring Cisco routers.
- Configuring Cisco switches.
- Configuring Cisco Access points.
- Networks connectivity troubleshooting.
- Repairing and installing Cisco networks equipments.
- Designing and implementing networks topologies.
o Worked as British Telecommunication agent in Bahrain,
so I was doing the Cisco routers and switches installation and configurations for their networks.
o Worked in many projects for BMMI Bahrain branches, MOSD branches, Gateway Gulf, Visa Electron network in Bahrain, KFH, KHCB.
- Designing and troubleshooting wireless and wired networks
- Installing and configuring all types of computers and laptops.
- Installing and configuring all networks devices and private connections.
- Troubleshooting Microsoft Windows and other installed programs.
- Configuring, installing and troubleshooting all types of printers.
- Sharing printers and staffs resources.
o Supporting Networks Systems for more than 180 Travel Agent in Bahrain.
- Designing and troubleshooting wireless and wired networks
- Implementing and testing wireless and wired network connectivity.
- Troubleshooting Microsoft Windows and other installed programs.
- Installing Microsoft Windows 2003 Server and Active Directory.
- Installing, assembling and configuring all types of computers and laptops.
- Installing and configuring networks devices.
- Sharing printers and staffs resources.