Sr. Sales Executive
Total des années d'expérience :14 years, 11 Mois
Achieving annual objectives and gross-profit plans by implementing sales and
marketing strategies, analyzing trends and results.
* Achieving growth and hitting sales targets by analyzing market segments.
Designing and implementing a strategic sales plan that expands company's
customer base and ensure its strong presence.
* Establishes sales objectives by forecasting and developing annual sales quotas for
regions and territories; projecting expected sales volume and profit.
* Maintains sales volume, product mix, and selling price by tracking the supply and
demand, economic indicators, and competitors.
* Identify and recommend viable solutions for meeting business needs.
* Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks
and participating in professional societies (PMI-PBA).
* Studied our products portfolio and implemented a successful additional service
which enhanced our revenue and added value to our product as well as
contributed in client satisfaction.
* Managing Projects & accounts to meet their deliverables.
* Identify constrains and assumptions and risk for potential options.
* Business analysis planning & project management planning.
Management
Lead
Generation &
Management
Segment Planning
& Penetration
strategies.
Generate
Deliverables
Sales Planning Reporting,
Coaching &
Leading
Budget Analysis &
Planning.
Waste
Elimination
Increase Sales
& Conversions.
Marketing Analysis
& Product
Research.
Strategic
Growth
Customer Service Representative then promoted to Team Leader - Nokia
Qatar.
Ensure that customer services are achieved and the required performance targets and
standards are met in accordance with the business plan.
1. Responsible for the management, organization and co-ordination of the day to day
work of a team of customer service officers to deliver the highest standards of
services to customers. Ensure the customer services Centre is adequately resourced
by liaising with relevant staff and planning resources effectively.
2. Ensure that customer enquiries are dealt with in accordance with the performance
and service standards as laid down by Nokia, including 80% at the first point of
contact. Personally deal with more complex enquiries, including complaints and
member enquiries, in accordance with Nokia set procedures.
3. Challenge current methods of service delivery and identify, recommend and
implement improvements. Keep up to date with customer services Centre best
practice to improve customer satisfaction, Undertake customer surveys, consultation,
exit surveys and elicit feedback on services in order to improve service delivery.
4. Implement any changes to procedures, business processes, technology and
legislation. Continually assess the effectiveness of the team, especially in terms of
quality of service.
5. Monitor and co-ordinate financial and other management information relating to
the work of the teams. Critically analyze information, monitor performance and make
recommendations for continuous improvement to meet targets. Prepare and present
reports and management information relating to performance, budgets and any other
aspect of the team’s work.
Bachelor of Business Administration