أحمد المنشاوي

 Planning, designing and managing WAN environment for 16 remotes offices over MPLS network for smooth flow of data, voice and video applications
 Planning, designing and implementation of data center network appliances (LAN, WAN, Security, Wireless, Voice and MPLS) as well as documentation
 Optimization of network performance, convergence time, redundancy and implementation of the manufacturer best practices
 Maintaining professional relationship and conducting business & technical contractual agreements with vendors and partners
 Sustaining network and systems availability 99.995% uptime
 Streamlining change management, integration of new hardware, and migration processes

 Provide implementation and operation of the IP core network
 Provide a professional technical support for problems reported by customers
 Resolve problems, assesses impact, and escalate when required utilizing established processes and procedures

 Provide the on-time and error free, implementation. operational maintenance of designated VPN, including the design/validation, configuration, planning and end-to-end testing
 Integrating voice and data at customer premises.
 Perform router configuration, activation and acceptance testing for both new implementation and on-going change management
 Resolve complex data and VOIP network issues
 Manage & document customer VPN and provide support to Project Managers

 Installation and Implementation of routers and switches at customer premises
 Designing IP addressing and vlans
 Coordinating with service providers for installing WAN links
 Troubleshooting and resolving customer Network issues
 Manage customer fault and deliver customer satisfaction at all times.