Ahmed ElBardesy

Plan and execute all digital marketing, including SEO/SEM.
Devising strategies to drive online traffic to the organization's website.
Tracking conversion rates and making improvements to the website.
Developing and managing digital marketing campaigns.
Manage and maintain the organization's website & Fix any errors or bugs in online content.
Write and optimize content for the website and social networking accounts such as Instagram & Twitter.
Edit and post videos and pictures on the social networking accounts.
Responsibility for planning and budgetary control of all digital marketing
Design, build and maintain our social media presence.
Measure and report performance of all digital marketing campaigns, and assess against goals (KPIs).
Identify trends and insights, and optimize spend and performance based on the insights

- Develop all digital marketing plans including SEO/SEM, email marketing, social media, and online advertising campaigns.
- Collaborates with team members & provides guidance to the design and implementation of marketing campaigns to enhance the overall online presence of the company’s website & social media accounts - mobile app.
- Analyze online statistics while identifying opportunities to optimize performance and report insights to leadership.
- Optimize spend and performance based on the insights and Important metrics like conversion rates, Cost per conversion (CPC), Return on ad spend (ROAS), Cost per acquisition (CPA).
- Suggest and implement direct marketing methods to increase profitability.
- Measure and report performance of all digital marketing campaigns and assess against goals (KPIs).

1- Ensure that messages are supportive of and consistent with marketing strategies.
2- Work with manager and business units to determine event budget and manage expenses to that budget.
3- Develop marketing communications campaigns.
4- Generate and update website content (products, content, promotions)
5- Create banners, images, promotions etc for display on the website (using products like Photoshop)
6- Manage website configuration & parameters (eg payment options, stock management)
7- Investigate and report any operational/technical issues arising
8- Plan, define and implement website changes and functional improvements
9- Maintain and update the online marketing plan for the website
10- Produce reports to analyze the performance of all online marketing campaigns and promotions (via reports, analytics, surveys etc)
11- Set up and optimize company pages within each platform to increase the visibility of company’s social content
12- Moderate all user-generated content in line with the moderation policy for each community

 Supporting cash office to finalize the report and to receive the money.
 Involved in stock control and management.
 Give advice and guidance on product selection to customers.
 Handling the social media for our store and design the new logos and price tags
 Provide support to marketing department.
 Give the proper training to the new comers.
 Respond to complaints from customers and give after-sales support when requested
 Assist in the preparation and organizing of promotional material or events
 Balance cash registers with receipts.

Guide the customers to activate the service and provide information about the products and service.
Answer incoming calls requesting installation of the ADSL service by configuring the modem and checking customer line parameters in order to activate the service with clients including Static and dynamic IP.
Solve customers' problems during activation cycle in order to activate the service.
Assign the customer task to the responsible department in case the problem is out of Installation Teams hand to solve it and assign it back to us to activate the service.
Advise customers with explanations in order to increase customers’ satisfaction.
Escalate issues to second line or management, if necessary.
Send a daily report with tasks handled.

Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Escalate issues to second Line if necessary.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Recommend changes in software and hardware to improve computer capabilities.
Follow up and make scheduled call backs to customers where necessary.
Provide the simple and proper training for the new trainees.
Prepare and conduct technical training programs.
Prepare training material and classroom agenda.
Managing and reporting the attendance and adherence of the trainees.
Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.

Administrative Coordinator with E-Government.
•Organizing the Data and any news will be on the E-Government website.
•Contacting with National Telecom Regulatory Authority (NTRA) to secure our database and website.
Web site administrator
•Track, compile, and analyze web site usage data.
•Document application and web site changes or change procedures.
•Develop or document style guidelines for web site content.
•Test new software packages for use in web operations or other applications.
Database administrator.
•managing database security/integrity and backup procedures
•Setting up and testing new database and data handling systems
•Creating complex query definitions that allow data to be extracted
•Training colleagues in how to input and extract data
Social media handing.
•Create and Follow up on facebook, twitter and youtube.
Web site developer
•Create the technical aspects of websites.
•Develop new technologies.
•Add HTML extensions such as animations and surveys.
•Test web applications units and systems.
•Test applications on various browsers and modify if necessary.