Ahmed Elcoptan

Support Engineer à Excis Ltd

• Egypte
• Je travaille ici depuis février 2017

Providing onsite support services for Alstom Egypt,
OSS services for around 250 employees located at main office at New Cairo.

Support Analyst à D-Ploy GmbH IT Services& Engineering Solutions

• Suisse
• janvier 2013 à août 2014

1st 2nd 3rd Level support.
Description: Once a week to provide support for 150 users at one of Novartis
research centers in Switzerland.
Technical environment: Windows 7, Office 2010, SharePoint, Bitlocker, Citrix.
Rollout Projects: Novartis AH Suiris Storage project.
System Engineer, Field Service Engineer, Rollout Engineer.
Description: Providing onsite support services for around 15 customers for D-ploy and
D-ploy’s service partners (Fujitsu, Atos) in whole Switzerland.

PC Supporter à Novartis Animal Health, Siemens, Lufthansa Passage, Lufthansa Cargo , Nokia Solutions and Networks, Towers Watson, , McGraw & Hill(Platts), Novozymes, BP, Cathay Pacific ,Ernst & Young, Hydro Aluminum , Celestica , and Bridgestone. Rollout Projects: Novartis Pharma Locarno, Alcon Pharmaceuticals, Goodyear Platts Financial, Lufthansa Cargo, Lufthansa Passage, and Covance. Ford Motors

• Suisse
• septembre 2012 à septembre 2012

Assistant

• juillet 2010 à novembre 2010

CMA is one of the biggest metal construction associations in the French speaking
region of Switzerland. As assistant metal constructor I was helping in constructing,
Dismantling metal and aluminum material in the workshop and construction sites.

Owner à Elcoptan Computer

• Egypte - Dahab
• juin 2003 à juin 2010

IT Supporter Level1 à Dell

• Suisse
• avril 2012 à

Level 2 / Rollout Engineer.
Description: In Ford Motors office my role was to migrate about 35

Junior Project Manager à Fujitsu

• Émirats Arabes Unis
• à

Years achieving and managing rollout projects.
Hardware Engineer