senior service advisor
bin hamoodah auto
Total years of experience :12 years, 7 Months
• Ascertain automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance, records, examining service schedules.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by closing materials, symptoms, supplies, and labor, calculating customer’s payments, including deductibles.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering (RO) into data base system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective action planned.
• Explained the work performed and charges to the customer.
• Handle customer complain
• Updates job knowledge by participating in educational trainings and reading manufacturer’s publications.
• Enhance company/organization reputation by accepting ownership for accomplishing new and different request, exploring opportunities to value to job accomplishment.