IT Change & Configuration Management
etisalat misr
مجموع سنوات الخبرة :18 years, 2 أشهر
Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
* Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
* Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
* Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
* Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
* Support the execution of plans by employee-facing managers and business leaders.
* Be an active and visible coach to executives leaders who are change sponsors.
* Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
* Identify resistance and performance gaps, and work to develop and implement corrective actions
* Create and enable reinforcement mechanisms and celebrations of success.
* Work with project teams to integrate change management activities into the overall project plan.
* Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation.
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Responsibilities
• Ensure that the Change Management Process is applied complying with ITIL and ISO.
• Receives and allocates a priority to all requests for changes that are totally impractical.
• Generate the impact analysis for the changes.
• Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration.
• Chairs four CAB meetings a week and ECABs.
• Assesses change requests and its contents for approval via CAB.
• Authorizes acceptable changes, either alone or after a CAB or ECAB has taken place.
• Maintains Change Calendar for the organization.
• Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules.
• Reviews all implemented changes and chairs a PIR meeting of all failed changes in the organization.
• Reviews all outstanding RFCs
• Analyses change records to determine any trends
• Produces regular management reports
• Define KPIs.
• Manage all the CSIs related to the Change & Configuration Management.
• Managing two analysts.
Achievements
• Managed automated solutions on HPSM
• Created a Senior Management reporting dashboard
• Created and maintains Change Schedule / Change Calendar
• Proposed and implemented improvements to the CAB process
• Came up with a new method of assessing changes
Servers' Maintenance.
* Network Maintenance.
* System Maintenance.
* Daily, Weekly, Occasional Backups.
* Software & Backup Media Management.
* User Support.
* PC's Support.
* User training.
* ISO Regulations Document & Process Cycle.
* Maintain IT Infrastructure.
* PBX & Telecommunications supervision & reporting.
* Managing IT inventories.
* Responsible for all purchasing most of IT devices.
Developing Websites
Summer Training in IT Department
Summer training in Customer Operations Department