Customer Service Representative
Bank Misr Gulf UAE-
Total years of experience :11 years, 11 Months
Organization: Banque Misr Gulf, UAE
» Designation; Customer Service Representative
Period: Dec.2015/ Current
Location: Dubai - UAE
Duties & Responsibilities:
• Promoting and selling bank products and services to customers
• Opening customers’ accounts
• Processing payments and withdrawals
• Dealing with any bank enquiries
• Updates accounts details
• Helping customers with loan and mortgage applications
» Designation; Call Center Team Leader
Duties & Responsibilities:
• Acts as call center team leader for 3 months with a highly efficacy and effective performance.
» Designation; Customer Service / Call Center
Duties & Responsibilities:
• Handling Inbound and outbound calls regarding all the inquires related to (Credit card - debit card - personal loan - auto loan - safe box - term deposit - certificates in Egypt/UAE - account opening here in UAE and Egypt as well for individual, business and WPS - Funds transfer from and to UAE along with the currency rate as per the daily update - liability, clearance mortgage release letters - usage and the charges for all of the previous products)
• Handling almost of the Escalated cases as a senior agent & team leader
• Interacting with branches to get the quick resolution of customer issue
• Assisting customers with banking related queries
• Creating and managing daily reports
• Interacting with the underwriting team, booking team, collection department and the sales team in order to whether loan disbursal case or amount on hold
• Assisting non-UAE customers with international (Egypt) account information
• Updating customers with daily currency exchange rate and remittance queries
•Handling expert meetings.
•Preparing a post-closing trial balance accounts & financial statements.
•Preparing accounting expert different reports (E.g. Commercial, Labor, civilian, ect.) for Dubai courts.
•Assist in preparing the audit reports.
•Supporting team in time management, planning & organizing the expert meetings and reports.
Prepare journal entries.
Complete general ledger operations.
Monthly closings and preparation of monthly financial statements.
Reconcile and maintain balance sheet accounts.
Draw up monthly financial reports.
Assist with yearend closings accounts.
Administer accounts receivable and accounts payable.
Prepare tax computations and returns.
Assist in preparing budgets and forecasts.
Assist with payroll administration.
Monitor and resolve bank issues including fee anomalies and check differences.
Account/bank reconciliations.
Review and process expense reports.
Assist with preparation and coordination of the audit process.
Assist with implementing and maintaining internal financial controls and procedures.
Kafr El Sheikh University, Kafr El Sheikh, Egypt –2007 to 2011 Bachelor of Commerce – English Section Major of: Accounting Cumulative total: Good .
