Network and Security Engineer at EMP
EMP
Total years of experience :12 years, 3 Months
• Install, support and maintain hardware and software infrastructure according to best practices, including routers, switches, Wi-Fi controllers, and firewalls.
• Perform network security design and integration
• Diagnose problems and solve issues, often under time constraints
• Provide network and host based security, incident response, firewall and VPN management and administration.
• Monitor network usage, anticipate problems and suggest solutions
• Manage projects and maintenance tasks in JIRA (ticketing system)
• Work closely with colleagues to meet team goals and improve processes and practices.
• Support All EMP external customers Connection (Site-to-Site VPN) and ensure that they can access all services inside EMP.
• Support all EMP internal users ( connectivity - IP-phones- UTM filtering - Internal FW rules to access all services in different zones - Internet connection)
• Monitor all external Connections ( Internet - LL ) and calculate consumed BW
• Generate all IP-Phones call reports from call accounting
• Managed Devices (Cisco ASA FW - FortiGate FW - HP Core Switches - Aruba Switches - Aruba Controller - Aruba Wireless Access Points - Cisco Call Manager - Cisco Unity Connection - Cisco Call Centre - Cisco Routers-Riverbed(Steelhead) )
- Provide 1st line support on monitoring and maintaining physical environment including Data center, fire alarm, air conditioners and UPS.
- Monitoring Network devices, Leased lines, System and Database alerts.
- Handle problems with 3rd parties and open tickets with ISPs.
- Installing and configuring computer systems within agreed policies/procedures, diagnose hardware/software, Operating system, applications and network faults.
- Monitoring and maintaining network connections between EMP and all clients.
- Provide 1st line support to users by responding to inquiries related to application problems, Logging incidents, providing resolution
- Provide clients with updates, status reports, and information via Ticketing system, E-Mail, or phone.
- Generate daily reports for open cases on our Ticketing System.
- Report daily activities and events on the monitored
My responsibilities are to provide technical support for the ADSL, 3G
and data traffic customers by define the problem and proceed in the
solutions.
provide technical support to all my military unit