IT Technical Support Engineer
Dar Consult
مجموع سنوات الخبرة :5 years, 1 أشهر
* Provided Tier 1 IT support to non-technical internal users through desk side support services.
* Install network devices Routers, Switches, Access points, and running Network Cables.
* Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
* Maintained servers and systems to keep networks fully operational during peak periods.
* Install Windows operating systems and perform windows upgrades as required.
* Troubleshooting various Windows OS issues.
* Provide day to day s technical support for all users
* Perform data backup daily and update the antivirus.
* Perform remote troubleshooting via Team-viewer.
* Provide Support for office 365 products.
* Documenting company Hardware Assets.
* Install and Configure PC Hardware and peripherals like Printers, Scanners, and External Hard drive.
* Install network devices Routers, Switches, Access points, and running Network Cables.
* Install Windows operating systems and perform windows upgrades as required.
* Troubleshooting various Windows OS issues.
* Provide day to day s technical support for all users
* Provide Support for office 365 products.
* Documenting company Hardware Assets.
* Install Branches IT Infrastructures from Routers, Switches, Firewalls, and PC desktops.
* Provide Support to all Faisal Islamic bank employees via the Phone and remote Sessions using (VNC)
* Managing End-user IP Phones and PBX.
* Setup Desktop users and Office365 software.
* Perform Windows Upgrades as necessary and Troubleshooting Various Windows issues.
* Replacing PC Hardware including Pc Peripheral.
* Install and Configure PC Hardware and peripherals like Printers, Scanners, and External Hard drive.
* Install network devices Routers, Switches, Access points, and running Network Cables.
* Install Windows operating systems and perform windows upgrades as required.
* Troubleshooting various Windows OS issues.
* Provide day to day s technical support for all users
* Perform data backup daily and update the antivirus.
* Perform remote troubleshooting via Team-viewer.
* Provide Support for office 365 products.
* Documenting company Hardware Assets.
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