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ahmed elgohary, customer relationship manager

ahmed elgohary

customer relationship manager·Abu Dhabi Islamic Bank

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 12 years, 6 months

customer relationship manager

March 2018 - Present

Abu Dhabi Islamic Bank

Dubai, United Arab Emirates

March 2018 - Present

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• inform and suggest new banking products and services to customers as well. assist customers and provide them new bank products with a better way to convince them.

Company industry:
Banking
Job role:
Sales

customer service representative

January 2017 - February 2018

Intercoil

Dubai, United Arab Emirates

January 2017 - February 2018

• Work to solve problems with distributors such as Home Center, Royal furniture, Home Box and visit their stores with the technical team
• Solve the problems with the care of the client and the company belonging to the limits of the available powers and solve all the problems of local important customers
• Follow up the problem until the completion of the sections provide the best solutions that do not return to the company loss At the same time he gave the customer a good level.
• Supports customers by providing helpful information, answering questions, and responding to complaints.
• Considering myself the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Company industry:
Manufacturing
Job role:
Manufacturing

Senior Sales Officer

December 2015 - December 2016

Deu group

Dubai, United Arab Emirates

December 2015 - December 2016

Condtion Fragrance
• Dealing with customer queries B2B and B2C understand customers needs
• Recommending suitable products and making sales calls in order to get an appointments o explain the all
products using my sales skills to convince the clients.
• Research new market opportunities and map out potential customers. o Identify and compares organization’s products .
• Exceeding sales target from first month.

Company industry:
Trading & Commodity Trading
Job role:
Sales

Sales and marketing executive

January 2014 - November 2015

Ajmal perfume Manufacturing

Dubai, United Arab Emirates

January 2014 - November 2015

• Explain our products in a proper way to convince the clients to buy the products.
• Managed & achieved the business objectives & goal set by the management.
• Achieved sales targets & handled business and product and answer all inquiries regarding the product.
• Explain the use and care of the product and advises a customer by providing information on products

Company industry:
Manufacturing
Job role:
Sales

Education

Tanta university

July 2010

July 2010

Bachelor's degree, Business Administration

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

Business administration

Skills

o An excellent team member and can get along with different nationalities
Expert
o An excellent team member and can get along with different nationalities
Expert
Have an excellent brand management, sales and customer service.
Expert
Have an excellent brand management, sales and customer service.
Expert
Negotiations
Expert
Negotiations
Expert
Highly motivated, enthusiastic and good knowledge of communication.
Expert
Highly motivated, enthusiastic and good knowledge of communication.
Expert

Languages

English

Expert

Arabic

Native Speaker

Hobbies and interests

Football and swimming