Specialist Customer Service Officer
AL Ahly Mortgage Finance
Total des années d'expérience :2 years, 8 Mois
(November 2012 - to Present) AL Ahly Mortgage Finance.
♦ Specialist Customer Service Officer.
✓ Handling calls inbound and outbound to serve all the customers' needs via phone.
✓ Cross sell for the company products by contacting with developers.
✓ Acting as a Marketing coordinator for the campaigns and website development.
✓ Acting as administrator for the dept by organizing the database and analyze it.
✓ Handling the client's applications and the required legal documents for the mortgage.
(Jan 2010 - Feb 2011) Etisal International.
✓ Call center representative.
✓ Off-shoring directory enquiry for Etisalat UAE.
(Nov 2010 - Dec 2010)
✓ Organizer for Foreign Press.
✓ Moderator for Film Conferences.
✓ Translator for Film Conferences.
(Jul 2009 - Jan 2010) STP (Online Radio)
✓ Presenter for Yalla Mesh Mohem Program.
✓ Presenter for 3iesh Fl Mal3b Program.
✓ Director for Radio Programs
(Jun 2009 -Jan 2010) Horytna.net (Online Radio)
✓ Presenter for News, writing Programs scripts.
(Oct 2009 - Nov 2009) Cairo International Film Festival.
(July 2009) Ain Shams University ✓ Bachelor of Arts. ✓ Mass Communication department. ✓ Television and Radio section. ✓ Good grade.