ahmed elkilany, customer sales and service agent

ahmed elkilany

customer sales and service agent

Zwarr El Haramayen

Location
Saudi Arabia - Mecca
Education
Bachelor's degree, Social Work
Experience
10 years, 2 Months

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Work Experience

Total years of experience :10 years, 2 Months

customer sales and service agent at Zwarr El Haramayen
  • Egypt - Cairo
  • My current job since June 2023

Planning and selling transportations, accommodations and other travel services.
Cooperating with clients to determine their needs and advising them appropitiate destination, modes of transportations, travel dates, costs and accommodations.
Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.

PERSONAL FINANCE EXECUTIVE at Abu Dhabi Islamic Bank
  • United Arab Emirates - Abu Dhabi
  • November 2020 to December 2021

Achieve monthly sales targets in the financial year.
Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
Present and sell all personal banking products and services to potential customers.
Explore new markets and customers within the assigned territory to enhance sales
volumes.

store supervisor at Abdul Samad Al Qurashi Perfumes
  • United Arab Emirates - Dubai
  • April 2015 to June 2020

Make sure all merchandise in the store is displayed within brand
requirements.
Help customers to answer queries and ensure a better brand image and
meet customer expectations.
Provide the store manager with a weekly update on the progress of the
store and evaluation of staff performance and development needs delegate of responsibilities among staff.
Responsible for running the store such as inventory control and
maintenance in the absence of the store manager.

customer service representative sales at TE Data_ Egypt
  • Egypt - Cairo
  • March 2012 to November 2014

Attracting potential customers by answering product and service questions.
Opening accounts for new customers and solving product and service problem by
clarifying customer complaint.
Identifying the cause of the problem and selecting the best solutions to ensure
correction and modification.

Education

Bachelor's degree, Social Work
  • at Institute of social work
  • May 2010

As a key tool in client and community interactions. These educational exchanges are not always explicit but are the foundation of how social workers learn from their service participants and how social workers can assist with information delivery and skill development.

Specialties & Skills

Executive Secretary
Banking
Senior Executives
Customer Service
banking
presentation skills
Microsoft
social work
teamwork
problem solving
customer service
personal finance
planning
negotiation skills
retail banking
finance executive

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Fraud Risk Awareness V3 (Certificate)
Date Attended:
October 2021