Internal Control Officer
Banque Misr
Total years of experience :16 years, 0 Months
Key Responsibilities:
• Administer applicable anti-money laundering (AML) norms, train staff to identify cases of money laundering, recognize suspicious transactions and follow KYC (Know-Your-Customer) guidelines.
• Assist internal auditors in conducting audits to prevent frauds and financial mismanagement at the branch, oversee compliance with banking regulations and implement prescribed techniques to manage operational risks.
• Follow standard risk management processes to reduce non-performing assets, regularize NPAs and apply standard measures to settle chronic NPAs.
• Monitor high-value transactions, especially cross-border transfers and remittances and notify the Branch Manager immediately in case of deviation.
• Participate in business process designing / restructuring activities as required to ensure compliance with policy guidelines and implement new systems to increase, transparency and reliability of information during daily branch operations.
• Administer the core banking system, examine documents submitted by customers for various service requests, during account opening, for loan applications etc. to confirm compliance with standard banking practices and verify details of account-holders as per KYC guidelines.
• Submit operations performance reports for management review and provide required business information to enable decision-making and facilitate regulatory / central bank reporting.
Key Responsibilities:
• Supervise the process of collecting application fee and processing charges for passport services offered to bank’s customers at the specially designated counter.
• Supervising the process of Receiving documents, verifying availability of ID proofs, residence status, domicile and nationality papers along with the application form as per prescribed guidelines.
• Worked in close collaboration with the passport office staff, forwarded documents and processing fees to appropriate personnel and submitted initial verification reports to facilitate further processing and issue.
• Maintained records in the customized computer system at the counter, registered personal details of applicants, payments made and documents submitted by them and generated consolidated reports for daily reporting.
• Complied with policy guidelines of the government, administered processes for new passport issue, renewal of passports etc. and followed the charter / passport rules as mandated by regulatory authorities.
Key Responsibilities:
Customer Relations Management:
• Actively interacted with individual and corporate customers to understand banking requirements, provided information on new products and services and extended reliable services to ensure customer satisfaction.
• Maintained excellent business relations with bank’s customers, obtained referral leads, built and updated the contacts database and approached prospective customers to present bank’s products and services.
• Received, screened and processed incoming applications for credit / debit card issue, activation of internet and mobile banking services and initiated closure of service requests of eligible applicants on receipt of documents as per KYC guidelines.
• Highlighted available loan products to customers and suggested the appropriate product options according to the purpose of financing, repayment terms, amount of capital required and client’s existing liquidity position.
• Responded promptly to customer queries regarding account balances, transaction details, account statements.
Administrative Support:
• Obtained, analyzed and tabulated customer feedback on products and services offered by the bank, noted comments, suggestions and complaints and initiated improvements across the customer service function.
• Initiated cross-sales efforts (insurance / mutual funds) to grow revenues and promoted bank’s fee-based services to increase immediate, realizable income from such services.
• Prepared and submitted business performance reports to the management to facilitate decision-making and assisted in strategy revision according to change in banking regulations, reporting requirements etc.
Key Responsibilities:
Operations Support:
• Under the instruction of senior personnel, managed process modifications to accommodate policy reforms and oversaw implementation of new systems across all departments of the branch.
• Facilitated inspections at the branch to ensure accounting records were accurately maintained.
• Received instructions from the Branch Manager, prepared weekly and monthly work allocation plans.
• Generated departmental MIS, conducted sales volume analysis, measured business development against defined parameters and submitted reports to the management during branch performance reviews.
• Developed a network of cost-effective suppliers, vendors and service providers, invited quotations to meet purchase / repairs / equipment replacement requirements of the branch and selected entities offering the best deals.
Management Reporting and Head Office Liaison:
• Designated as the primary contact point to provide operations reports and business information to the Head Office / Main Branch, liaised with officers at the Main Branch.
• Raised requisitions for engineering works, furniture purchase, new equipment purchase (computers / printers ..)
• Submitted HR reports to the Head Office highlighting the efficiency, productivity..)
• Monitored all government / public accounts and associated banking transactions at the branch.
Key Responsibilities:
• Received walk-in customers at the bank, addressed queries and processed requests regarding issue of account statements, money transfers, debit / credit cards and other retail banking products and provided elementary financial planning advisory services.
• Assisted customers in completion of formalities for loan applications, money transfers debits applied for services availed, account balances etc. and assisted customers in suitably using mobile and internet banking services. and worked with over-the-counter and on-field sales teams to promote banking products and services.
• Maintained and updated the internal database, built business relations with existing customers to secure new contacts and promoted retail banking products; scheduled meetings with prospective customers to pitch bank’s offerings.
• Worked in conjunction with sales teams to achieve commercial targets, administered account opening formalities, contributed to cross-selling activities and promoted fee-based services to increase revenues.
• Prepared MIS, analyzed data and submitted reports to the management to provide decision-making.
Key Responsibilities:
• In-charge of the cash drawer at the designated teller counter, monitored opening and closing cash balances, tallied opening balances with previous day’s closing numbers and submitted daily teller activity reports to senior personnel.
• Handled transactions at the teller, accepted cash payments / deposits, verified customer details before issuing payments, authenticated transactions as per defined norms and finalized the daily teller records.
• Complied with the bank’s internal control and transaction authorization policy to appropriately validate high-value banking transactions and referred cross-border remittances / money transfers etc. to senior officers in the department.
• Adhered to statutory guidelines issued by the central bank, ensured compliance with standard banking practices and submitted compliance reports.
Key Responsibilities:
• Assisted customers with account opening formalities, documentation, bill payments, processed requests for registering standard instructions, applications for new debit cards / credit cards, personal loans etc.
• Activated mobile banking and internet banking facilities for customers, promoted internet / mobile banking services and explained necessary precautions to be taken by customers to prevent online frauds.
• Supported business development at the bank, promoted fee-based services and allied financial products and services (mutual funds, insurance, bonds etc.); increased revenues through cross-selling.
• Interacted with customers to provide information on bank’s services and products, addressed customer queries regarding banking transactions, electronic fund transfers etc. and resolved complaints, opened tickets for processing of inquiries / complaints and created daily reports for review.
• Oversaw the vault / locker area, guided customers to safety vaults, created vault access records and coordinated with security agencies to handle cash replenishment across bank’s ATMs.
Master of Business Administration
Overall Grade: Very Good