Senior IT Specialist Regional manger
Bedayti Microfinance Company is one of the companies of the Egyptian Kuwaiti holding company
Total des années d'expérience :7 years, 5 Mois
Achieved promotion to RegionalDirector within one year, showcasing rapid leadership development, adept learning, and
adaptability.
• Led a cohesive team of over 5 IT specialists, fostering collaboration and achieving high-performance results. Effectively
supervised regional IT operations and projects, ensuring on-time completion within budget constraints.
• Spearheaded the efficient installation of 17 company branches, setting a record for swift deployment. Resolved technical
challenges promptly, exhibiting strong troubleshooting skills and a commitment to IT infrastructure integrity.
Orchestrated the seamless installation, configuration, and timely updates for software across a network of 300+
computers, demonstrating proficiency in software management and ensuring optimal system performance.
• Configured and troubleshooted network devices, maintaining uninterrupted connectivity and upholding network
integrity through effective problem solving skills.
• Diagnosed and efficiently resolved hardware, software, and network issues, minimizing downtime. Recognized with the
company's medalfor significant contributions to technological development and operational excellence.
Led a 21-member help desk team, improving collaboration and service standards, resulting in enhanced team dynamics.
• Strengthened Active Directory services, streamlining user management and bolstering security measures for more
efficient user access.
• Managed the strategic direction ofIT infrastructure, implementing robust backup strategies and conducting
comprehensive disasterrecovery planning, resulting in enhanced organizationalresilience. Oversaw a data centerroom
with 4+ servers, maintaining critical hardware components. Recently promoted to Head ofInformation Systems,
showcasing accelerated leadership capabilities and extensive professional experience.
REDEC Microfinance
Provided exceptional customer service to Mobily customers, promptly addressing their inquiries and resolving their
issues.
Effectively communicated with customers, demonstrating empathy and patience to understand their concerns.
Gathered and documented customer information accurately and efficiently.
Offered comprehensive and accurate information to customers, ensuring their satisfaction with Mobily's services.
Oversaw operating systems and provided specialized support for 500+ users, showcasing a robust ability to diagnose
and resolve technical issues effectively. Installed, configured, and maintained server hardware to ensure reliable and
secure operations and efficiency of server environments.
• Concurrently held roles as SeniorIT Specialist and Systems Administrator, driven by a deep passion forinformation
technology. Managed dual positions to maximize experience acquisition, consistently proving capabilities and
contributing to the overall development ofthe company, showcasing dedication to personal and organizational growth.
• Led the management of virtualization, cloud services, firewalls, and VPN technologies. Executed troubleshooting of
network devices, implementing solutions to enhance system performance and applying effective problem solving skills
to uphold a robust and high-performance IT infrastructure
Provided technical support to 300+ clients, resolving 90% of issues within 9 hours.
Supplied required tools and solutions for employee and customer support work, reducing the time to resolve issues
by 15%.
Have experience in providing technical support to a variety of clients and employees, with a 95% satisfaction rate.
Ability to troubleshoot and solve IT problems, with a 98% success rate.
Strong technical knowledge of devices, systems, and IT programs, as evidenced by a 100% passing rate on all
technical certifications.
Excellent communication and interpersonal skills, as evidenced by a 99% customer satisfaction rating.
Installed and configured hardware and software.
Updated software and security patches.
Escalated complex issues to senior technicians.
Key Skills and Experience:
Ability to work independently and as part of a team, as evidenced by a 95% success rate in meeting all team goals
Achieved a remarkable 95% improvement in overall IT support efficiency by adeptly troubleshooting software and
hardware issues for a user base of 100+, resulting in increased productivity and heightened user satisfaction.
• Configured and oversaw network devices for optimal connectivity and IT equipment maintenance.
• Deployed and maintained fingerprint and surveillance systems, responding effectively to incidents.
Bachelor of Information Technology Management
