Ahmed Elsharkawy

IT Technical Support à Acico AIPC

• Koweït - Al Jahra
• Je travaille ici depuis juin 2014

Maintenance Engineer à Efinance Co

• Egypte - Le Caire
• mai 2013 à mai 2014

3. Maintenance Engineer at (Efinance Co) Smart Village From 5/2013 until 5/2014

Job Description: Product Deployment and Technical Support.


Duties
➢ Diagnosis of desktop, application, networking and infrastructure issues.
➢ Experience of supporting a wide and varied client base.
➢ Troubleshooting PC's, laptops and mobile devices.
➢ Providing 1st/2nd line support to users.
➢ Administering the IT department's policies and procedures.
➢ Installation and support of telecommunication equipment.
➢ Maintaining a log of all problems detected and system backups.
➢ Responsible for maintaining backups and for project work such as new builds.
➢ Working closely with software suppliers to resolve operational issues.
➢ Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and ➢ 2007, Windows Server, Small Business Server 2003/2008, Active Directory
➢ management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup
➢ products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and ➢ Firewall Configurations

Skills
➢ Work well with others.
➢ Time Management
➢ Troubleshooting/Repairing Problems
➢ Deadline Dependent Task Completion
➢ Creative Talent
➢ Observance of Safety Procedures
➢ Capable decision-maker

Languages skills
• Arabic: Mother tongue
• English: Fluent

Software Applications
➢ Windows XP/2003/Vista /7& Microsoft Office 2003/2007/2010.

1.Maintenance Engineer à TibaTechnology Co

• mai 2012 à février 2013

1.Maintenance Engineer at (TibaTechnology Co) Shoubra From 5/2012 until 2/2013

Job Description: Supervising on the assembly and maintenance process devices of Computers which includes Software & Hardware Maintenance.

Maintenance Engineer à TibaTechnology Co

• Egypte - Le Caire
• mai 2012 à février 2013

Supervising on the assembly and maintenance process devices of Computers which includes Software & Hardware Maintenance.

Maintenance and Sales Engineer à City Mall

• Egypte - Le Caire
• janvier 2012 à avril 2012

2. Maintenance and Sales Engineer at (Abo Sefeen for computer services) (City Mall) From 1/2012 until 4/2012

Job Description: Responsible of the maintenance andthe selling the computer devices.

Maintenance and Sales Engineer à Abo Sefeen for computer services

• Egypte - Le Caire
• janvier 2012 à avril 2012

Responsible of the maintenance and the selling the computer devices

à Internet & E-Mail & Troubleshooting

• janvier 2009 à décembre 2009

➢ Internet & E-Mail & Troubleshooting.
➢ Professional Diploma in Networking 2009.
➢ ICDL Package.