أحمد الشوشانى, National After Sales Manager

أحمد الشوشانى

National After Sales Manager

Zsco Group ( Renault & Ssang Yong Dealershipe in Iraq)

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Mechanical Engineering
الخبرات
18 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 1 أشهر

National After Sales Manager في Zsco Group ( Renault & Ssang Yong Dealershipe in Iraq)
  • العراق - بغداد
  • مارس 2019 إلى نوفمبر 2022

Develop Service & Spare Parts Network to increase customer reach and enhance business.

Guiding distributor for Parts Management such as Inventory Control, Distribution, & Retail Pricing.

Manage Technical Reports, KD & Warranty to ensure better product quality & customer satisfaction.

Design, Plan & Organize Parts Promotional Activities to provide market specific retail solutions.

Manpower Development & Training to ensure better service support.

Manage Spare Parts Business to increase parts Revenue and to achieve business goals.

Responsible for overall growth of Spare Part Business.

After-Sales Manager في Mutawa Al-Kazi Co ( BIAC , DFM & GAC Dealershipe in Kuwait )
  • الكويت - الكويت
  • يونيو 2017 إلى فبراير 2019

·Coordinating an organized and cost-effective process for aftersales and servicing of vehicles.
·Ensure all details are communicated through to the workshop in an efficient manner.
·Work to maximize performance and overcome challenges
·Involved with growing the retail service and improving efficiency within the vehicle repair workshop.

Service Operation Manager في Quick Lane " FORD MOTORS "
  • الكويت - الكويت
  • أبريل 2015 إلى مايو 2017

Supervised a team of automotive technicians and handled human resource needs.
Managed and established profit margins of products and labor times for services performed.
Trained and placed assistant managers for managers positions throughout Connecticut.
Vehicle reconditioning goals. Hire/train/develop automotive service professionals.
Create purchase orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price.
Contemplated several computer diagnostic solutions for the client's current vehicle in the service bay for review, and go over the customer's options available.
Increased service department gross dollars and decreased expenses resulting in profitability year over year.
Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention.

Parts Manager في CHERY MOTORS & ZX AUTO Kuwait
  • الكويت - الكويت
  • مايو 2012 إلى مارس 2015

Develops and administers an aggressive wholesales parts program to produce profit
Ensures that same high quality level of service provided to outside customers is also provided to internal dealership customers
Monitors parts department employee’s payroll records
Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
Takes advantage of all manufacturers’ inventory co-op advertising
Handles customer complaints immediately and according to the dealership’s guidelines
Supervises employees to ensure that work area is kept clean
Enforces safety requirements, including and not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know
Ensures correct parts ordering

Service Branch In Charge في KIA MOTORS KUWIT
  • الكويت - الكويت
  • يوليو 2009 إلى فبراير 2012

Assist Department Manager in accomplishing departmental goals and objectives,
Review monthly performance metrics dashboard and report out to Department Manager,
Provide regular feedback on associate performance,
Provide personalized customer service at the highest level,
Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.),
Drives Innovative Business Improvements,
Supervise, manage and lead members of the staff in order to expand efficiency and ensure processes are compliant with company guidelines,

Master Service Advisor في KIA MOTORS KUWAIT
  • الكويت - الكويت
  • سبتمبر 2007 إلى يونيو 2009

Assist Department Manager in accomplishing departmental goals and objectives,
Review monthly performance metrics dashboard and report out to Department Manager,
Provide regular feedback on associate performance,
Provide personalized customer service at the highest level,
Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.),
Drives Innovative Business Improvements,
Supervise, manage and lead members of the staff in order to expand efficiency and ensure processes are compliant with company guidelines,

ضابط مهندس في Egyptian Air Forces
  • مصر
  • يونيو 1999 إلى مايو 2002

سرى

الخلفية التعليمية

بكالوريوس, Mechanical Engineering
  • في H.T.I
  • يونيو 1997

Bs.c of Mechanical Engineering

Specialties & Skills

Development Planning
Client Communications
Brand Communication
Purchase Management
Achieving Targets
Analytical Ability, Critical Thinking, Decision Making and Problem Solving, Time Management
Leadership, Team Building, Motivation, Communication, Ability to work under pressure
Service & Spare Parts Sales Management, Driving Business Growth, Revenue Generation, Goal Setting
Quality Control, Customer Retention Strategies, Market Research, Management Reporting
Computer Related Skills: MS Office and Internet Usage
Service Maintenance Contracts/ Warranty, Vehicles Servicing, Safety Management, Documentation
Strategic Budget Planning, Contractual Negotiations, Training and Development, Performance Review
Resolving Customer Complaints, Customer Relationship Management, Repairs and Modifications
Standardized Policies and Procedures, Operations and Maintenance, Inventory Management
A strong interest in motor vehicle engineering and design a creative

اللغات

العربية
اللغة الأم
الانجليزية
اللغة الأم

العضويات

Egyptian Engineers Syndicate
  • Member
  • August 1998
Kuwait Society Of Engineers
  • Automotive Mechanical Eng.
  • February 2012

التدريب و الشهادات

MASTER SERVICE ADVISOR (تدريب)
معهد التدريب:
KIA MOTORS
تاريخ الدورة:
February 2008
المدة:
8 ساعات
SERVICE MANAGMENT (تدريب)
معهد التدريب:
KIA T.C
تاريخ الدورة:
July 2010

الهوايات

  • Reading , swimming & Body Building