North West Africa Area Sales Manager
John Crane (Smiths Group company)
Total des années d'expérience :15 years, 7 Mois
Promoting and following all John Crane Business, direct and through Agents for French speaking countries: Morocco, Tunisia, Senegal, Ivory-Cost, Mauritania, Niger, Togo, Guinea and Mali.
• Maintaining and increasing sales of John Crane's products.
• Reaching the targets and goals setting for area.
• Establishing, maintaining and expanding customer base.
• Servicing the needs of customers.
• Increasing business opportunities through various routes to market.
• Developing sales strategies and setting targets.
• Perfectly utilizing the CRM tools SAP and C4C to manage, measure and improve sales processes and activities.
• Promoting Cross Selling in area.
• Monitoring team's performance and motivating them to reach targets.
• Compiling and analyzing sales figures.
• Collecting customer feedback and market research.
• Reporting to managers.
• Keeping up to date with products and competitors.
• Fostering strong relation with customers (90% Oil & Gas companies).
• Pursuing sales leads.
• Assessing customer needs and suggesting appropriate products and services.
• Studying customer inquiries, tenders and setting the proper price levels.
• Utilizing the CRM tools SAP and C4C in day to day sales processes and activities.
• Negotiating prices and delivery time.
• Providing sales and technical support.
• Supporting cash collection activities.
• Annual, quarterly and monthly report analyzing actual orders and sales figures, comparing figures with plan and setting corrective action plans.
• Establishing annual, quarterly and monthly plans, prioritizing and scheduling.
• Visiting existing and new customers, providing training and assisting in conventional troubleshooting at customer sites.
• Collecting and reporting market data, new projects and competitors news.
• Pursuing sales leads and generating business in Oil & Gas and Power sectors.
• Visiting existing and new customers.
• Assessing Customer needs, identifying opportunities and suggesting appropriate products and services.
• Utilizing CRM tool Microsoft Dynamics in day to day sales processes and activities.
• Preparing installed base by carrying out site surveys.
• Providing sales and technical support.
• Referring sales leads, customer feedback and information on competitor activity to appropriate contacts within the organization to get response for changing market conditions and customer demands.
• Preparing sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
• Establishing annual, quarterly and monthly sales plans
• Achieving visits and orders intake targets.
• Provide technical presentations and demonstrating how product will meet client needs.
Maintenance engineer for factory machines:
• Service and maintain equipments of factory production line.
• Ensure availability and continuity of production.
• Define and request required spare parts to ensure equipments functionality
• Perform preventive maintenance according to schedule.
Master degree in Global Management (GPA 4 and ranked as 3rd).