After Sales Manager
Alkhorayef Printing Solutions
مجموع سنوات الخبرة :10 years, 8 أشهر
Handling all Aftersales matters for our CPP (Commercial Printing and Packaging) throughout the country.
Increased Engineers/ Technician Utilization/Realization outcome.
Improving our Engineers/ Technician skills by signing them up for the proper training courses depending on the market needs.
Holding regular meetings with our branch supervisors to ensure the smoothness of the ongoing projects and daily activities.
Keeping good relations and communication channels with the suppliers.
Initiated two key partnerships which resulted in 60% revenue growth.
Consistently managed client needs through Providing consultations and services resulting in positive feedback.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Developed anew process for employee evaluation which resulted in marked performance improvements.
Monitored multiple databases to keep track of all company inventory.
Supported Sales and Project Department in improving operations and resolving issues to deliver top-notch customer service.
Maintaining a professional and healthy work environment for my team.
- Controlling and organizing the activities and supervising the
engineers in Riyadh and dammam .
- Supporting the branches and the digital printing service team
when required.
- Responsible of taking the calls and e-mails from the customers,
evaluating the problem and dispatch the engineers accordingly.
- Taking over new projects starting with visiting the customer
site, checking their requirements, setting the plan and preparing
the layout in Autocad, preparing the project cost estimation and
supervising the execution of the project plan along with our
engineers and technicians.
- Supervising all activities related to the service department from
data entering for engineers service reports and preparing
evaluation sheet for each engineer to set the plan to utilize all
our engineers.
- Communicating with the suppliers for any technical
requirements.
- Planning the training courses for the engineers and technicians
based on the business requirements.
- Following up with all other departments to assure the
smoothness of the work and avoid any delays in project
execution and delivering our services.
- Visiting our valuable customers and bringing new business
opportunities by offering them solutions and service contracts.
- Approaching the market in a new strategy which will benefit
both the company and the customer by providing solutions
which helps the customer overcome the current market
situation.
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- Maintaining good relations with the customers and enhancing
customer reach.
- Supporting all my team members by any means possible and
gaining their trust and helping them improve their skills and
encouraging teamwork and new ideas to improve the business.
- Following up with the PD, WH and Finance dep. to insure all
orders are placed and delivered on time to avoid any penalties
or customer complains.
A sales representative of offset Printing machines, Digital Printing
machines and finishing machines which are used in the printing and packaging industries.
- Handling new Projects from planning to visit the site and making the suggested layout of the project.
Main Products I am handling :
- Manroland offset printers ( Germany)
- Bobst (Germany)
- MBO (Germany)
- Petratto (Italy)
- Kolbus (Germany)
- Morgana (UK)
- Autobond (UK)
- Watkiss (UK)
- Marchrtti (Italy)
- Zechini (Italy)
- James burn (France)
- Hohner (Germany)
Working as a Medical Sales Representative at OSAS.
Products I was working on:
- Turnkey projects for hospitals (CSSD, Clinics, Laundry and
kitchens)
- Medical Furnishing.
- Rudolf surgical instruments (Germany).
- Transmotion stretchers & wheelchairs (USA).
- Procept for disposable surgical instruments for minimally
invasive surgery.
- Metro (USA), France hopital (Italy), Hupfer (Germany),
Mespa (Turkey), Alvi (Italy).
Faculty: Engineering and technology Major: Mechanical engineering
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