Ahmad Issa

• Supervise a team of 8 technicians and 3 engineers, ensuring adherence to company protocols, in
installation and programming of Smart Home solutions.
• Monitored performance and KPIs, and providing technical and operational support when needed.
• Interviewed potential candidates and hired new team members based on competencies.
• Coordinate with the accounting department to track and confirm client payment collections upon
project completion.
• Collaborate with the marketing team to capture project completion photos and support post-project
documentation and promotion.
• Work with the sales department to follow up on closed deals and ensure smooth project handover
and execution.
• Provide technical support to the sales team by preparing accurate quotations and solutions
aligned with client requirements.

• Managed CRM systems to gather, organize, and track leads efficiently.
• Engaged with potential clients, understanding their needs and requirements to provide tailored
solutions.
• Prepared and presented detailed quotations, conducting meetings to explain services and address
client inquiries.
• Drafted and facilitated contract signing, ensuring project initiation with a fixed budget and a well
defined timeline.
• Compiled essential project documentation to be handed over to clients upon completion.

• Oversaw the management and enhancement of the organizations WordPress website, ensuring optimal user experience and functionality.
• Successfully integrated a secure payment portal, increasing online donation efficiency and accessibility.
• Collaborated with cross-functional teams to develop comprehensive documentation for national and international NGO initiatives, improving communication and project alignment.
• Leveraged technical skills to troubleshoot website issues, enhancing site performance and reliability.
• Engaged in content creation and writing, contributing to informative and engaging materials for diverse audiences.
• Demonstrated strong data entry skills, ensuring accurate and timely updates to organizational databases.