ahmed essam, Customer Center Representative

ahmed essam

Customer Center Representative

Mobinil

Location
Egypt
Education
Bachelor's degree, Good
Experience
17 years, 7 Months

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Work Experience

Total years of experience :17 years, 7 Months

Customer Center Representative at Mobinil
  • Egypt - Cairo
  • My current job since August 2010

• Sell Mobinil products and services& Promote handsets and accessories.
• Enhance after selling service & provide total customer satisfaction.
• Plan and develop new sales ideas to attract more clients.
• Handle customer’s inquiries and provide solutions to their problems.
• Prepare reports including briefing, daily activity, closing sheet & follow up.
• Ensure compliance to policies & procedures.
• Positive and effective involvement in implementing the retail plan.
• Handling all paper work which is reported to the different company departments.
• Dealing with Requirements & need in stock.

Sales Representative at Alwatanya Company for integrated solutions
  • Egypt
  • November 2009 to August 2010

• Sell Hardware & Software products related of technology solution.
• Open new Account &Follow existing clients in portfolio and answer their enquiries.
• Handle customer’s inquiries and provide solutions to their problems.
• Prepare reports about daily visits & potential customer & plan about how to achieve my target in new month.
• plan and develop new sales ideas to attract more clients.

Sales Representative at Ramco-Pharm – Global Naby
  • Egypt
  • November 2007 to October 2009

• Sell Medicine & Cosmetics products
• Open new pharmacies & Accounts & Follow existing clients in portfolio and dealing with their enquiries.
• Handle customer’s inquiries and provide solutions to their problems.
• Prepare reports about daily visits & potential customer & plan about how to achieve my target in new month.
• plan and develop new sales ideas to attract more clients.
• Dealing with collection operation.

Accountant at General Electric group
  • Egypt
  • September 2006 to August 2007

• Dealing with Financial Statements & Financial operation .
• Prepare Daily statement about revenue & expenses.
• Audit on Stock of Devices & machines & spare parts.
company

Education

Bachelor's degree, Good
  • at Bachelor of Commerce – Accounting
  • July 2006

Bachelor of Commerce – Accounting Tanta University Grade : Good

Specialties & Skills

Sales direct
Customer Service
Telecom Sales
Pharma sales
• Recipient of course in sales Mangemant Form Eacc Training Center Accredited By The World bank.
• Recipient of course in English Form American University Branch Tanta Grade”Very good”.
• “icdl” International Computer Driving License.
• Recipient of course in Sales Form Eacc Training Center Accredited By The World bank.
• Recipient of course in Markting Form Eacc Training Center Accredited By The World bank.
• The ability to use accounting software , PeachTree , Quick books .

Languages

English
Intermediate