ahmed fares

Senior business analyst at Bnp Paribas Cib - Other Locations

• Egypt
• My current job since September 2021

Responsible for reviewing BB Customers loan applications and reporting if
there is a missing file or finding any risk factors.
Updating Customers’ records and data.
Maintain adequate reminder system to maintain Credit Controls.
Close Monitor to customer’s facilities “Secured and Unsecured”
Monitor Customers’ financial statements, and report if Missing.
Create Risk Rating Report to be reported to CBE.

Senior business analyst at Commercial internayional Bank

• Egypt
• September 2021 to November 2023

Resource Planning Officer at commercial international bank

• Egypt - Cairo
• January 2017 to September 2021

Responsible for Creating monthly MIS for Call Center & Call Center
achievement.
Responsible for Call Center Capacity Plan.
Provide Call Center Management with (Daily, Weekly, Monthly) analysis
Reports.
Responsible for distributing manpower in order to achieve Service Level
Efficiency.
Achieve Forecasting, Headcount and Equipment Availability benchmarks.
Responsible for Outsource agent’s salaries report & Overtime for Outsource
& Staff Agent.
Responsible for ensuring the full data accuracy of agents on calls (Name,
Address, Gender, contract.etc.).
RTM and Adherence reporting.
Ensure getting satisfactory Audit/ICU Ratings.
Responsible for arranging SMS plans.
Responsible for making monthly appraisals for contact center agents&
Performance analysis.
Achievements:
-Arranging and reducing the Transportation cost.
-Transportation Cost Analysis (Daily, Monthly, Annually).
-Skill Group analysis & Training Arrangement.
-Efficiency & KPIs reporting (Daily, Monthly/Agent, Supervisor &team head).