Trainer at Customer Care Vodafone Project
wasla
Total des années d'expérience :0 years, 11 Mois
-Trainer at Customer Care outsourcing Vodafone 2014 -present
• Deliver the knowledge the trainees
• Provide a training atmosphere where employees have the opportunity to fulfil their potential for intellectual
• Offer specific training programs to help workers maintain or improve job skills
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
• Create teaching materials
• Ensure that training solutions are delivered on time, on budget and to appropriate standards
• Implement training plans and programs
• Assist in Coaching newcomers to reach standard performance
• Meet with supervisor and seniors to ascertain needs
• Conduct surveys
• Create teaching materials
• Plan, organize, and implement a range of training activities
-Customer Care outsourcing Vodafone 2013 -2014
