Operations Manager
Armada Retail Concep
Total des années d'expérience :15 years, 3 Mois
As an Operations Manager, I oversee the daily activities of a thriving e-commerce enterprise, managing crucial aspects such as customer service, inventory control, and logistics coordination across 5 fulfillment centers within the GCC region.
Key Achievements:
Optimized Operational Efficiency: Strategically revamped and streamlined existing processes, significantly expediting the fulfillment procedures and contributing to a more efficient workflow.
Enhanced Customer Satisfaction: Successfully reduced customer complaints from a noteworthy 18% to an impressive 5%, ensuring an elevated and consistent customer experience.
Cost Reduction: Implemented innovative shipping alternatives, resulting in a commendable 20% reduction in customs-related expenses.
Establishment of SOPs and KPIs: Developed comprehensive Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs), providing a structured framework that aligns with operational goals and drives continuous improvement.
Innovative Technological Solutions: Pioneered the creation of a driver app and a fleet management system, effectively monitoring and optimizing transportation performance, thus contributing to enhanced overall efficiency.
Leadership and Team Development: Demonstrated exceptional leadership by orchestrating the upskilling of our existing team members, enabling them to seamlessly assume critical roles, and mitigating the need for high-budget external hiring.
As a Logistics Manager, my role revolves around establishing and executing comprehensive delivery and operational launch strategies. I am dedicated to designing and implementing innovative technologies that have resulted in a remarkable 25% improvement in overall performance and an impressive 30% reduction in operational costs.
* Set up full delivery, and operation’s launching plan.
* Designed and built new technologies, which
improved total performance with 25%, and reduced
operation cost with 30%.
* Develop and ensure the implementation of
effective fleet management tools and procedures.
* Designed and update the SOP, and KPIs to
ensure that the day-to-day operations of a
business run smoothly.
* Update and evaluate metrics to assess
performance and implement enhancements.
* Research ideal shipping techniques, routing, and
carriers.
* Conduct monthly and annual evaluations for the
team.
* Making sure that all fleet vehicles are
operating and maintained in a safe condition
and cost-effective manner.
* Prepared the training materials and training
workshops, and make sure that whole team
(+300) are maintained and well understand
duty requirements.
* Creating a detailed business analysis,
outlining problems, opportunities and
solutions for better results.
As a Catering Manager, I orchestrated strategic planning and introduced innovative ideas that contributed to a remarkable 25% surge in sales. I maintained exceptional quality standard, fostering positive relationships with customers, and ensuring the efficient and profitable operation of the department.
* Planned and added new ideas values to catering
department, which increased sales with 25%.
* Investigating any complaints then taking further
action as appropriate if needed.
* Effectively managing client relationships, and
succeed in connecting with customer.
* Ensure Management and employees’ full
understanding of business needs, auditing,
tracking progress toward goals, and measuring
analytics on P&L and ROI.
As a Restaurant Manager, I was the helm of ensuring the smooth and efficient operations of our establishment. My role encompasses a diverse range of responsibilities aimed at delivering exceptional customer experiences, maintaining high operational standards, and driving the success of the restaurant.
* Efficiently monitoring and managing payroll,
budget, and effective costing and resource
allocation to Maximize profit opportunities.
* Ensure that proper security procedures are in place
to protect employees, guests and company assets.
* Upholding standards, product quality and
cleanliness.
Investigate and resolve complaints concerning
food quality and service.
* Provide training and recognition to employees at
all levels and maintains a team-oriented
environment.
* Responsible for forecasting and generating
restaurant P&L budget.
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