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Ahmed Fouad Arab, Senior Program Manager, Global Customer Fulfillment – Operations Excellence

Ahmed Fouad Arab

Senior Program Manager, Global Customer Fulfillment – Operations Excellence·Amazon - USA

United States

Master's degree, Industrial Engineering

Work experience

Total years of experience: 9 years, 3 months

Senior Program Manager, Global Customer Fulfillment – Operations Excellence

November 2024 - Present

Amazon - USA

SeaTac, United States

November 2024 - Present

• Served as subject matter expert for robotics picking operations across North American
fulfillment network, developing standardized procedures and leading initiatives that
achieved 10% productivity improvements valued at $100M+
• Orchestrated enterprise-wide deployment of advanced load balancing system across 77
distribution centers, coordinating 10+ cross-functional teams and delivering $28.5M in
cost savings and 30M units in extra capacity
• Led network-wide implementation of AI-powered safety and productivity technology,
designing comprehensive change management solutions and real-time performance
dashboards that achieved $45M+ in operational value with 11% cycle time reduction and
5% productivity gains—highest improvements in 5 years
• Scaled machine learning optimization algorithm from 3 pilot locations to 80% of robotics
fulfillment network through iterative testing and stakeholder coordination, delivering 7-
15% improvements across key operational efficiency metrics
• Led and facilitated strategic five-day Kaizen event addressing $605M annual cost
opportunity, organizing cross-functional teams from 11+ organizations and leading 20
Plan-Do-Check-Act cycles that delivered 2.2% year-over-year cost reduction from quality
defects.
• Acted as single-threaded owner for network-wide deployment of field intrusion detection
technology, enhancing associate safety and delivering 6% cost savings valued at $36M

Company industry:
Distribution, Supply Chain & Logistics

Senior Solutions Engineer

January 2024 - November 2024

Amazon - USA

SeaTac, United States

January 2024 - November 2024

• Architected cube optimization framework for last-mile deliveries using Lean principles and data-driven insights—recognized by executive leadership and published in research science newsletter
• Led cross-functional initiative coordinating 10+ specialized engineering teams (Science, Transportation Systems, Packaging, Analytics, Fulfillment Optimization) to solve complex cube optimization challenges
• Delivered $68M in annualized cost savings by deploying enhanced packaging fitting algorithms, improving machine learning cube model forecast accuracy, and introducing dynamic rate card optimizations

Company industry:
Distribution, Supply Chain & Logistics

Senior Process Engineer, Central Operations

December 2021 - December 2023

Amazon Fulfillment CA,

Montreal, Canada Hybrid

December 2021 - December 2023

• Served as regional technical subject matter expert for Pack Singles and Pack Automation
across Amazon Robotics Fulfillment Centers in Canada
• Delivered multiple variation reduction and standardization projects, improving process
throughput and achieving $12M in annual operational value through systematic
optimization
• Supported facility in achieving best-in-class Pack Automation performance across all North
American sites

Company industry:
Distribution, Supply Chain & Logistics

Operations Manager III, Operations

September 2021 - December 2021

Amazon Fulfillment CA,

Montreal, Canada

September 2021 - December 2021

• Led team of 100 associates and managers, overseeing end-to-end outbound operations
including order fulfillment, packaging, and shipping

Company industry:
Distribution, Supply Chain & Logistics

Area Manager II, Operations

March 2020 - September 2021

Amazon Fulfillment CA

Montreal, Canada

March 2020 - September 2021

• Launched greenfield fulfillment center as outbound operations leader, establishing
operational processes and building teams for successful facility ramp-up

Company industry:
Distribution, Supply Chain & Logistics

Industrial Engineering Automation Supervisor

May 2018 - March 2020

United Parcel Service (UPS)

Montreal, Canada

May 2018 - March 2020

• Deployed first automated distribution hub in Canada, participating in end-to-end project
planning, system design, and operational deployment
• Developed and maintained building automation systems, work measurement frameworks,
and operational planning models to optimize package flow
• Conducted operational audits and implemented technology-driven continuous
improvement initiatives that enhanced productivity and throughput

Company industry:
Distribution, Supply Chain & Logistics

Military Service

December 2014 - December 2015

Egyptian Army

Cairo, Egypt

December 2014 - December 2015

Company industry:
Military & Defense

Education

Concordia University

May 2018

May 2018

Master's degree, Industrial Engineering

Canada

American University in Cairo (AUC)

July 2014

July 2014

Bachelor's degree, Petroleum & Energy Engineering

Egypt

GPA (point): 3.65 out of 4

GPA (point): 3.65 out of 4

Skills

COMPUTER LITERACY

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

FINANCE

Intermediate

OPERATIONS

Intermediate

ORDER FULFILLMENT

Intermediate

PROCESS IMPROVEMENT

Intermediate

PROCESS TRANSFORMATION

Intermediate

PROGRAM MANAGEMENT

Intermediate

STRATEGIC LEADERSHIP

Intermediate

Social profiles

Languages

English

Expert

French

Expert

Arabic

Native Speaker

Hobbies and interests

Adventure Travel,
Formula 1,
Squash,
Soccer,
Scuba Diving,