IT Infrastructure operation -NOC Manager
MOE
Total years of experience :12 years, 5 Months
Government KSA.
Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project
delivery, planning, scheduling & reporting on project activities, business liaison stakeholder management, post implementation
review and project close out/handover.
§ Managing staff to ensure that all milestones are achieved within the agreed timeframes.
§ Setting budgets and agreeing project time scales and deadlines with clients.
§ Holding weekly internal and external meetings on progress .
§ Single point of contact for all communications between the customer, Microsoft and Company.
§ Ensuring effective quality control processes are in place to monitor deliverables produced.
§ Maintaining client relationships.
§ Responsible for identifying, analyzing, measuring and managing project risks.
§ Ensuring that projects conform to PRINCE methodology and required standards.
§ Keeping accurate administrative records of expenditure, accounting, costing and billing.
§ Assisting the technical team in their design and development tasks.
§ Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales
and resources.
§ Managing a team of over 30 administrative & technical staff. Strengthening the IT infrastructure through to implementing
new technologies.
§ Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and
software.
§ Manage the IT budgets and expenditure on hardware and software. Developing & maintaining the company
System Analysis (NIC-MOI) Government KSA.
I am responsible for solutions Systems and analyzing the needs of the business and its customers, coming up with solutions to
business problems. To enhance the existing functionality and web pages for global clients employee share plans. Managing the work
from initial request through estimation, approval, requirements, build and implementation, MDMS will be deploy on Cloud Private.
§ Expertise in System design and development required for business process & Build form scratch
§ Delivered Functional and User Acceptance Testing
§ Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive
way.
§ Implementation of new designs within the Business Operating Model … Implement Networking and Servers MS.
§ Involved in workshops / training / presentations.
§ Providing a link between the company, customer, the development team and any third-party regarding software functionality
throughout the development cycle
§ Having a thorough understanding of how IT interfaces with multiple functional groups within an organization.
§ Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the
design.
§ Managed the analysis and implementation of several large IT projects.
§ Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
§ Analysis & design for a web-based adaptable workflow system for use across the business to streamline endorsement
procedure for administrative processes .
I was responsible to provide strategic leadership in the planning, development, and execution
4 of 4
of Help Desk and High Availability (24x7) activities necessary to support business objectives. Partner with network team to develop,
evaluate and improve IT support processes.
courses: Management Information System (MIS) Certificate |ITIL V3 | MCSE | English | GE Asset | GOLDesp | EMC | CCNA | Training PMP: KPMG Certified | COBIT 5 | Linux | Sharepoint administrator | WIPO-GCC : PCT system for worldwide filing of patient applications