Ahmed Galal

Heading the presales team For Data Center solutions

- Overseeing delivery of all programs and larg/critical projects across Egypt or TEEAM region
- Primary interface to the customer, vendors, as well as internal teams concerning programs engagement, ensuring the value delivered to the customer
- Primary quality control and performance assurance to meet/exceed customer expectations
- Manage programs cross dependencies, conflicts, and delivery

- Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities
- Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas
- Managing strategic partners
- Drive increased revenue and profit to achieve the Company`s ambitious growth
- Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call
- Planning and coordinating the implementation of business plans and the penetration of new markets

Spearhead activities of the Systems Division involved in management of Data Centers Infrastructure & associated services encompassing architecture, planning, design, implementation, operation and support.
Lead a team of five teams, 45 engineers rendering 1st & 2nd line support for systems infrastructure core components (DNS, RADUIS, LDAP), hosting services (Colocation, dedicated, shared) managed/unmanaged, website/portal development, enterprise customer solutions, network & security and data center operations.
Prepare budgets (+30 ML), optimize resource utilization; focus on performance management, maintenance of service levels, definition of teams strategies to enhance operation model to support/deliver business plans.
Define business plans in rendering competitive technical solutions in coordination with commercial teams (Cloud services, hosting services, website/portal development solutions).

Led the enterprise systems in Data Center through a team of 13 members with regards to Systems Support, Capacity &performance Management and Disaster Recovery operation.
Focused on maximizing customer satisfaction through qualitative service delivery and rendered support Vodafone business services.
Managing short & long term budget (+50 ML) for enterprise systems team (CAPEX/OPEX) through implementation of new solutions, upgrades and support contracts.
Defined strategy/objectives for the enterprise systems team aligned to organizational objectives.
Monitored team performance & rendered productivity enhancement feedback.
Delivered mega project in the VF IT department, IT Disaster Recovery for VF classified mission critical services hosted/operated in the main Data Center as part of VF Business Continuity Plan for the business services based on IT services.
Coordinated with business services owners, services development & support teams in integration with organization plans for business continuity.
Lm

Spearheaded activities of the Systems Administration team in rendering support to the enterprise mission critical systems like Billing, DHW, Siebel, Tibco, ERB, CRM, POS, Internet, MNP, ADSL, Archiving Systems Management, HP-Open View, Remedy.
Optimized utilization of enterprise systems through consolidation and virtualization.
Coordinated with vendors as the second line of the support, define/renew support contracts to maintain operation of mission critical systems.
Design support models to other production & development systems in compliance to SLA parameters.
Focused of capacity planning aligned to business requirements.
Worked on systems administration projects in coordination with the System Administration team.

Rendered support to the CRM systems (IVR, CTI, CM for the Call Center), Billing System, Electronic Document Management (EDMS) System for archiving customer’s contracts, Microsoft based systems (business critical systems).
Involved in installation, upgrade, troubleshooting, setting backup strategies & schedules for the operations team.
Worked on downtime & changes on production systems and conducted security audits.
Administered platforms like IBM AIX 5L, 4.3, &HACMP 4.5 ES, HP True64 & True Cluster, MS Windows 2000 Server.
Ensured smooth migration of two major data center projects.
Functioned as member of the Data Center-Systems Support Team involved in management of data center infrastructure.

Managed MS-Domain environment comprising of domain controllers, file servers, print servers & WINS/DNS servers across multiple sites.
Worked on backup system for backing up data (domain controllers, file servers, Exchange servers and SQL servers).
Involved in management of back up data using DAT & windows backup utilities including migration to reliable enterprise backup system (Veritas Netbackup Data Center).