Service Consultant Team Leader
Intercom Enterprises
Total years of experience :13 years, 6 Months
Delegate duties and tasks within the IT department.
Monitor all team members and provide necessary advice and guidance.
Coach all team members and motivate them to produce desired results.
Organize regular seminars and trainings to teach team members new techniques and methods.
Perform regular IT audit to discover areas of weaknesses and fortify them.
Work alongside other departments to achieve company goals and visions.
Write and forward regular reports to the management.
Provide solution to any complex IT related challenges in the organization.
Perform regular appraisal of team member’s performance and devise strategies to help with improvement.
Architecture, design, install, configure VMware vSphere 5/6 environments with Virtual Center management, DRS, HA, vMotion, SvMotion and VMware Site Recovery Manager (SRM).
Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V) and Virtual-to-Virtual (V2V) migration of Windows NT, 2000, 2003, 2008, and 2012 as well as Linux servers from VMware, Hyper-V and legacy hardware.
Install and Configure Linux Servers.
Install and Configure AIX Servers.
Install and Configure IBM System Storage DS5000/V5000/V7000/SVC/Flash Systems/Protectier.
Configure SAN Switches for Fiber Interconnection.
Install and Configure IBM Servers (System X/Pure Flex/Blade Center/Power Systems) and Tape Libraries.
Integration between IBM Products and Non-IBM Products.
Migration from Non-IBM or old IBM Products to New IBM Products.
-Built and managed virtual servers in a VMware 5.x environment.
-Installed and configured vCenter 5.x servers.
-Work with many VMware vCenter technologies, including ESXi, HA, DRS, vMotion, dvSwitch, vSwitch, Fiber channel.
-Converted Physical servers to Virtual machines for consolidation Row Rack
Space in the datacenter for reducing the cost for datacenter maintenance.
-Worked on IBM Flex System Enterprise Chassis (8721) / Blade Servers (X240)
Using IBM Chassis Management Module for starting VMware Servers.
-Worked on HP Blade Chassis Enclosure (c7000) / Blade Servers (BL460c) G8
Using onboard administrator for starting VMware Servers.
-Install, configure, and administer the enterprise class SAN attached storage.
IBM v7000 - EMC VNX5300 - HP 3PAR storage systems.
-Deployed new servers as needed and or requested. Maintained proper documentation of servers.
-Maintained and troubleshoot virtual machine backups and replication.
VEEAM - EMC Networker - Symantec Backup Exec.
-Worked with multiple departments and Vendors for troubleshooting of Apps and Hardware.
-Worked with various Windows Servers and server roles, 2008, 2008r2, 2012.
Active Directory, DNS, File Services, WSUS, Print Services.
-Implement, support and manage Zimbra Mail system based on Linux.
-Implement, support and manage Elastix VOIP system based on Linux.
-Implement and manage Linux Servers DHCP, FTP and Samba.
-Implement, support and manage Network infrastructure including Routers, Switches and Firewalls.
-Define, review and enforce information security policy, standards and guidelines for business operations and technology implementations.
-Participate in security compliance efforts PCIDSS.
-Solving software, hardware, network problems in Avit Company.
-Handle incidents (tickets) in Cairo airport via phone or electronically.
-Monitor network performance to determine adjustments need to be made.
-Report and escalate problems to management when it becomes necessary.
-Update daily status reports and shift handover reports.
o Networking: -CCNA (Certified) -Network Management o System Administration: -VMware -Linux -UNIX Solaris Administration -Windows Server 2008 Active Directory -Windows Server 2008 Network Infrastructure o Security Tools and Services: -GMS (Sonicwall Global Management System) -Securing Routers and Switches -VPN -Risk assessment -Security Standards (PCI DSS, ISO27000) -Linux Security -Cisco ASA Firewall -IPTables Firewall -CompTIA Security+ -Good knowledge of Ethical hacking o Storage: -IBM SAN Storage V700