أحمد غريب

Supporting enterprise IT infrastructure operations with a focus on system availability, security, and operational continuity across critical business environments.

Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
Resolve the tickets with manageengine IT helpdesk (ITIL) Service Desk.
Providing Remote Support by Answer the calls and WhatsApp (First Line support) for Dubai, Nigeria, Senegal, and Egypt Branches 24/7.
Led Development and implementation of information technology policies and standards for a 600-person office, including creation of an IT Help Desk to reduce calls and tickets to the IT Officer from 500 per month to
Managing company VPN, Firewall (FortiGate - Sophos), internet, network, servers, CCTV, DHCP, DNS, Active Directory in Egypt.
Monitoring The Company Security with Monitoring (Sophos Endpoint - ESET).
San Storage administrator - (Set up accounts and workstations).
Build an internal Network and Wi-Fi with technical documentation, manuals, and IT policies.
Ensure proper Backup of all business related, (Veaam - veritas).
Created long-range IT plan to support projected growth and requirements for added capacity.
Managed time efficiently in order to complete all tasks within deadlines.
Proven ability to develop and implement creative solutions to complex problems.

Senior IT Operations Lead with 10+ years of experience managing global IT service delivery, service desk operations, and enterprise infrastructure across multi-country environments, supporting more than 500 users across 7 locations. Expert in ITIL-based Incident, Request, and Problem Management, SLA governance, and continuous service improvement. Proven ability to lead service desk teams, manage escalations, optimize support processes, and ensure high availability of business-critical systems in 24/7 operational environments