Director of operations
Food Unit Company
Total years of experience :16 years, 10 Months
Handling all company aspects and managing brands like Krush Burger buffalo wings st. Five points pizza
https://ysubmarine.com/
General Manager - F&B and Entertainment Division May 01, 2018 - Present
Pioneer Vision Group - Al Ain, UAE
Aldar restaurants and Catering - Momento Café - Bowling City
http://pioneervision.com/
General Manager - F&B Division March 02, 2013 - April 30, 2018
Amwal Int’l Investment Co, KSCC - Kuwait
Divonne Patisserie - 70’s restaurants - Smash Burger
http://www.amwal-invest.com/
Achievements:
Start the F&B division and build up the division management team.
Divonne Patisserie https://www.divonnepatisserie.com/
Kuwait: Opened 7 outlets out of 10 outlets in plan.
Opened 1000 SQM central kitchen, Founded Catering and delivery departments and teams.
K.S.A: Fulfilling the business plan of expanding in Saudi market.
Looking for 10 locations and central kitchen in Riyadh.
Smash Burger http://www.smashburgerkuwait.com/
Kuwait: Opened 4 outlets out of 5 outlets in plan.
U.A.E: Signed the U.A.E franchise agreement, first location in Dubai under constructions.
70’s restaurants https://www.instagram.com/theseventieskw/
Kuwait: Opened 4 outlets out of 5 outlets in plan.
Responsibilities:
-Head of F&B Division lead 350 employees Report to company C.E.O.
-Responsible for maintaining operating standards, achieving or exceeding sales targets, optimizing profitability and return on capital, developing Human Resources and maintaining high team morale.
-Assist management in the development of a Strategic Plan to maximize the opportunity and penetration for the concept in the casual dining market of the Kuwait.
-Prepare annual Business Plan that reflects the agreed Strategic Plan.
-Effectively communicate both the Strategic Plan and the annual Business Plan to direct reports and ensure the same is communicated throughout the organization.
-Achieve or exceed budgeted sales per unit through effective marketing initiatives as detailed in the Marketing Plan and calendar, adherence to agreed operating standards, and improving overall manager/employee performance and Promote a culture of Operations Excellence.
-Ensure through effective communication, that all restaurants have understandable and achievable profit margin targets for all restaurant controllable costs.
-Ensure new restaurants open in accordance with Strategic & Annual Business Plan schedules leveraging all internal resources.
-Ensure Manpower Plan adequately satisfies business needs as laid down in Annual Bu
Operations Director November 17, 2008 - March 01, 2013
Kuwaiti American food stuff Co. Kafco - Kuwait
Little Ceasers - Popeye’s - Steak ‘n Shake - Albalad - Solidare.
http://www.kafcokw.com/index.php
Achievements:
Increased total number of outlets from 8 outlets to 31 outlets (450 employees).
Opened two fine dining restaurants 490 seats and 175 seats.
Increased total annual sales from 2, 100, 000 K.D to 11, 500, 000 K.D.
Increased yearly net profit from 190, 000 K.D to 1, 725, 000 K.D.
Awarded the best department manager of the year 2011 and 2012.
Awarded best Ops manager in the region 2012 by L.C. international.
Signed the Kuwait franchise agreement of Steak ‘n Shake.
Signed the Kuwait franchise agreement of Albalad.
Responsibilities:
- Responsible for Restaurants operations, staff development, marketing and visual appearance for assigned units.
- Actively contributes to development of business initiatives relevant to brand projects.
- Drives and delivers sales performance of assigned division and Accountable for overall operation and financial contribution.
- Implements measurable appraisal process and ensures that Supervisors are developing their own staff according to operational needs/standards.
- Evaluates results of customer feedback and provides action plans/guidance for improvement.
- Keeps abreast of competitor activity and Demonstrate effective oral and written communication skills.
- Responsible to meet or exceed budgeted sales and P&L performance by ensuring cost effectiveness.
- Establishment of the current and long range objectives and setting of the adequate product sales and marketing plans for future developments.
- Possess leadership qualities and a passion and enthusiasm for what you do and Ability to provide continuous hands-on training of front-line staff.
- Initiate activities that grow sales and Mentor and evaluate staff on a regular basis with written supportive documentation.
Manage restaurants through restaurant managers to achieve the company targeted plans and ensure operations execution to meet company standards and customer expectations.
- Participation, preparation of annual budgets. As required must be able to complete a break-even analysis.
- Give supervision and direction to the Restaurant Manager for LSM implementation at the restaurant level. District Manager to be informed as required regarding LSM activities.
- Ensure Operations execution meets Company standards and customer expectations.
- Ensure security of Company assets under his direct management through effective controls and audits.
- Manages manpower needs through effective planning for Quantity, Quality and development of manpower. A monthly focus for team member development is to be planned on a monthly basis. Turnover targets to be achieved.
- Evaluate restaurant managers performance and develop action plans to improve performance.
- Motivate Restaurant Managers and team members through recognition of their performance.
- Ensure execution of training at the restaurant level through training audits and active participation in unit training activities. A “Hands On “ approach is required.
1998–2002 Tourism and hotels faculty Alexandria University, Egypt Bachelor of Hotels Management