Quality Assurance Specila
Etisalat
Total years of experience :14 years, 8 Months
Generates the Operational reports as per the requirements and liaises with various Operations Teams to ensure that reporting schedules, procedures and formats are complied with.
Collects, reviews and follows-up daily, weekly and monthly activity reports as per the requirements of CCC Management as well as the needs/request of client units/organizations.
Advises the Manager Contact Center Services on improvements of customer care quality
Contributes to the enhancement of service quality and acts as a facilitator and coordinator in implementing the quality enhancement initiatives.
Monitors service levels on daily basis, of all services handled by the CCC.
Identifies weaknesses in systems and procedures and coordinates closely with various section heads in order to develop and implement specification plans for the improvement of overall service quality and standards
Coordinates monitors and reports the development and implementation of quality improvement plan, programs and procedures.
Reviews key/critical operational events on day-to-day basis and provides suggestions/comments for improvements.
Coordinates closely with Corporate Quality, consultants and clients in order to resolve quality issues and concerns.
Makes continuous effort to increase the quality parameters of Customer Care Center operations e
Develop and recommend new standards for quality check at the customer care center.
• Planning and scheduling the audio from Retail Locations
• Upload file from the central server
• Checking the video file for the interaction with customer
• Validating the interaction with MS questionnaire and giving the score
• Sending the weekly report to Quality Auditor
• Answering queries from area managers
• Resolving the issues related accessing audio/ video file with IT Dept. on time
• A commerce / science graduate
• Experience and Exposure in MS and retail background
• Experience in Quality function or similar area
• MS Office and other software experience
• Good Analytical skills
Preparing efficient work schedule for Front Office Staff under the guidance of Shift Leader, arranging vacation, taking into consideration projected occupancy and forecasts. \nDirecting and controlling the activities of the Front Office \nWorking closely with Reservations, Sales to maximize occupancy, rate and revenue. Keeping all departments notified of any fluctuations in business levels, special guests, VIP, Groups arrivals \nKeeping tracks on all the correspondences from the Reservations, Sales Department for the rooms required. \nFollow up contractors of all travel agents. \nArrange daily, weekly & monthly report. \nHandle in reception and operator. \nResponsible of problem solving complaints. \nRegistration (checks in & Check out). \nManage booking of the guests through phones, fax and email.
Name : Ahmed Mohmed Abdelaty Hammam Address : HDS Tower, Jumeirah Lakes Towers (JLT), Level 7 City, State, Zip, Code: UAE, Dubai, 9266 Phone Number : 00971502062751 Email : ahmed. I would like to express my interest in a position as additional assistant for your company. As a recent graduate with writing editing and administrative experience. I believe I am a strong candidate for a position at the company. Although I am a recent college graduate. My maturity. Practical experience. Will make me an excellent addition assistant. I would love to begin my career with your company .and am confident that I would be a beneficial to your company. I have attached my resume. Thank you so much for your time and consideration.