front office GSA
e stars hotel
Total des années d'expérience :15 years, 4 Mois
Preparing efficient work schedule for Front Office Staff under the guidance of Shift Leader, arranging vacation, taking into consideration projected occupancy and forecasts. \n Directing and controlling the activities of the Front Office \n Working closely with Reservations, Sales to maximize occupancy, rate and revenue. Keeping all departments notified of any fluctuations in business levels, special guests, VIP, Groups arrivals \n Keeping tracks on all the correspondences from the Reservations, Sales Department for the rooms required. \n Follow up contractors of all travel agents. \n Arrange daily, weekly & monthly report. \n Handle in reception and operator. \n Responsible of problem solving complaints. \n Registration (checks in & Check out). \n Manage booking of the guests through phones, fax and email.
Preparing efficient work schedule for Front Office Staff under the guidance of Shift Leader, arranging vacation, taking into consideration projected occupancy and forecasts.
Directing and controlling the activities of the Front Office
Working closely with Reservations, Sales to maximize occupancy, rate and revenue. Keeping all departments notified of any fluctuations in business levels, special guests, VIP, Groups arrivals
Keeping tracks on all the correspondences from the Reservations, Sales Department for the rooms required.
Follow up contractors of all travel agents.
Arrange daily, weekly & monthly report.
Handle in reception and operator.
Responsible of problem solving complaints.
Registration (checks in & Check out).
Manage booking of the guests through phones, fax and email.
