Ahmed Gaber

Responsible for all warehouses & DC in the company including (finished goods, reefers, raw material, packaging, DC, external warehouses) in addition to managing 120 + people. I have successfully implemented SAP and improved cycles.

Reporting to Director- Procurment and Logistics- Manage Shamiya Project warehouse in Mekkah with potfolio of 100 MM USD

 Setting vision, missions and company strategies, construct and update the company strategic plan and its business plan that can drive the company directions .
 Develop and sponsor initiatives to drive performance in all operational key metrics.
 Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
 Plan and direct activities such as sales promotions, coordinating with other department heads as required.
 Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Develop and manage sales targets
Responsible for collecting and confirming competition prices
Responsible to search for new sales leads and for retaining existing ones through providing ‎customer care
Maintain full CRM operation and maintenance
Develop and implement action plans consistent with the company’s strategic direction
Direct activities related to dispatching, routing, and tracking transportation vehicles
Sets regional operational goals, objectives, performance measures, and tasks
Provide technical expertise and leadership in both sales and operations of the inland ‎transportation
Provide expertise for solving more complex operations, customer and system problems as ‎appropriate to position
Negotiate outsourced contracts for providing equipment and materials, and monitor contract fulfillment
Provide customers with up to date daily report
Direct investigations to verify and resolve customer or shipper complaints
Acts as sole contact person to all stakeholders
Monitor spending to ensure that expenses are consistent with approved budgets
Prepare recommendations to management, such as proposed fee and tariff increases or schedule changes
Manage activities of staff performing repairs and maintenance to equipment, vehicles, and facilities, or manage outsourced suppliers
Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures
Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Set operations policies and standards, including determination of safety procedures for the handling of dangerous goods
Participate in union contract negotiations and settlements of complaints

Roles and Responsibilities:
1. Manage and arrange team member’s task, clarify their R&R, align and communicate performance measurements.
2. Ensure processes execution including Order, Shipping, Billing and inventory replenishment and cooperation with other functions.
3. Discover working processes opportunities and give improve options, focus on inventory replenishment, customer order fulfillment
4. Handle critical customer issues/complaints.
5. Lead management system improvement execution.
6. Promote and improve management team capability on business decision based on data. Cost saving and provide reports to the company.
7. Take additional role of inventory replenishment, or data administrator. Can take the back up role of Customer Service Representative when needed.

The Customer Service & Shipping Manager have to Ensure processes execution including Order, Shipping, Billing and inventory replenishment and cooperation with other functions. Discover working processes opportunities and give improve options, focus on inventory replenishment, customer order fulfillment, inventory management, OOS.Participate in distributor business review, and mainly responsible for customer services.
Key responsibilities:
•Manage and arrange team member’s task, clarify their R&R, align and communicate performance measurements.
•Ensure processes execution including Order, Shipping, Billing and inventory replenishment and cooperation with other functions.
•Discover working processes opportunities and give improve options, focus on inventory replenishment, customer order fulfillment, inventory management, OOS, system accuracy and work efficiency etc.
•Handle critical customer issues/complaints.
•Prepare management system develop strategy, annual plan
•Lead management system improvement execution.
•Promote and improve management team capability on business decision based on data.
•Participate in distributor business review, and mainly responsible for customer services.
•Provide and implement team training and development plan.
Strengths
•Effective communication and personal interaction skills
•Negotiation and management skills ..
•Training & Enabling my staff Analyzing & Solving problems ability
•Ability to establish reports to serve our needs and supports decisions
•Strong management & Leadership skills
•Handling pressure & thinking out of box
•Work effectively with my peers

In addition, I handled special assignment beside my job (projects) in different areas in the logistic function such as (warehousing). Designing the warehouse in terms of locations and racks for all the department of the company (furniture, pharmacy, and electrical appliances).
Improving the processes and automate it.

1-Managing 2-3 merchandiser & 2-3 promoters
2-Deliver sales
3-Develop customer business(increase profitability)
4-ensure winning against competitors
5-Affect consumers purchasing behavior in align with company strategy
5-drive market reports
6-developing organization capacity

1-I was responsible for planing the production process in the plant
2-managing 3 workers
3-supervise about 30 workers
4-issuing production orders
5-analyze the data
6-improve the plan effectiveness

1-In charge person for the summer promotion at that time
2-market reports
3-Outdoor adds