HR and Talent Manager
INSTASHOP LLC — A Delivery Hero Company
Total des années d'expérience :8 years, 3 Mois
A leading online marketplace in the MENA region. HR and Talent Manager— January 2022 to present
• Strategic HR Management: oversee the entire HR functions to provide comprehensive HR services aligned with business objectives.
• HR business partnering with commercial functions to facilitate succession planning, identification of critical roles, people development, retention strategy, and other people-related agendas.
• Lead end to end recruitment and selection process in alignment with global people strategy.
• Develop and update policies, guidelines, ad hoc reports, templates, dashboards and metrics.
• Employee Engagement & Relations: Design, implement, and manage employee relations programs, policies, and procedures to enhance internal communication, promote satisfaction, and nurture a high performance work culture.
• Compensation & Benefits: Ensure timely payroll processing and oversee the compensation & benefits functions within the department.
• Handle employee separations, grievances and other difficult situations in a sensitive, fair and respectful manner, working closely with department heads and VP of HR.
• Maintain effective communication with key internal and external stakeholders regarding HR issues.
A leading online marketplace in the MENA region. Senior Talent Specialist— November 2020 to December 2021 Role Summary
In this role, I spearheaded the set up of InstaShop LLC operations in Qatar from the ground up, working closely with our global team.
• Led the Talent Acquisition efforts to build solid teams in Qatar - recruited and nurtured high performing teams to drive growth and innovation.
• Localized HR policies and procedures to build a high performance working culture, drive engagement and retention.
• Management of employee life cycle and HR functions including office set up and fit out, recruitment and onboarding, compensation and benefits, employee relations, compliance and legal processes, offers and visa management including sponsorship transfers, talent management activities, employee relations and counseling.
A leader in Health and Wellness Management Services in Doha, Qatar. HR Supervisor— January 2019 to July 2020
Managed the entire HR function with a team of HR Professionals, and a focal point of communication for all HR objectives and service delivery.
• Key Achievements: a. Awarded with employee of the quarter for overhaul of all HR policies and procedures, meeting and exceeding defined goals.
• Plan, direct and supervise the activities of the HR Services section by setting overall HR goals, objectives and metrics and establish the departments work programs in line with management objectives.
• Talent Resourcing & Management: Plan talent requirements and ensure resourcing and talent activities align with the companys strategic plan, focusing on attracting, developing, and retaining key talent within allocated budgets.
• Implemented Qatar Ministry of Labor approved HR handbook having re-worked the existing HR policy, Code of Conduct to all staff in line with Qatar Labor Law directives.
• Reduced recruitment costs by 70% in 2018, by identifying bottlenecks and finding reliable overseas solutions.
• Created annual HR budgets for Recruitment, Learning and Development and Succession Planning to create effective programs.
• Monitor employee relation activities and disputes, grievances, arguments, arrange investigative interviews, research background & history of issues raised, and resolve with remedial/amicable solutions in the best interest of the company and the employees, within the framework of companys HR Policies.
• Mentor, support, engage and coach line managers in configuring and deploying people policies, processes to drive business performance and engagement.
• Developed a market competitive Compensation and Benefit system by implementing a grading and salary banding for all MTM Group roles using the job classification method.
• Supported management with HR metrics on Recruitment costs, Employee turnover reports, disciplinary and performance
• reports to review divisional performance on a quarterly basis.
A leader in Health and Wellness Management Services in Doha, Qatar. Recruitment Specialist— June 2016 to December 2018
As a Recruitment Specialist in a leading Health and Fitness management Company, my role involved the following:
• Key Achievements: a. Streamlined the recruitment process and candidate journey whilst improving the employer branding. b. A proven track record of end to end recruitment succeeding across all functions of Recruitment. c. Successfully recruited Middle, Senior and Director level roles within the SLA across all MTM Group business units
• Designed and implemented creative sourcing and hiring strategies that reach out to global talent (including emerging countries) whilst offering internal line managers detailed metrics-driven progress reports.
• Ownership of end-end talent acquisition and onboarding for all existing and new projects with a 100% success rate.
• Successfully implemented Applicant Tracking System-ZOHO (ATS) at its full capacity, enabling the recruitment team to maintain a streamlined process.
• HR Functions: Collaborated with HR leadership team and was actively engaged in the implementation of the following HR Projects: 1. HRIS System (Microsoft Azure) including Payroll and Benefits Administration, Leave Management, and HR Audit. 2. Conducted Salary scales and benchmarking for all roles in MTM Group and recommended market competitive salaries for all roles to provide basis for a robust compensation and benefit programs. 3. Appraisal Programs: Reviewed quarterly and annual performance reports to develop appraisal programs for all MTM Divisions.
A well-known provider of Engineering Solutions in Doha HR Officer— December 2015 to May 2016
• Designed annual recruitment plans in line with proposed budgets and manpower needs.
• Developed job descriptions by completing job evaluations with line managers and HR team.
• Conduct the recruitment process including sourcing, headhunting resume screening, scheduling interviews, advertising on job boards, and negotiating offers.
• Manage employee records (Contracts, reports, personal files) according to policy and legal requirements.
• Ownership of Staff Termination and Resignation Management (All aspects of liaison with Staff, HR and Finance, Gratuity and Final pay).
A worldwide leader in Recruitment and placements Recruitment Associate Internship— July 2015 to October 2015
• Key Highlights: Succeeded in a high-pressure environment and exceeded weekly KPIs.Industries recruited for: Oil and Gas, Finance and Accounting, FMCG, Retail, Information, Technology and Construction.
• Achieved QR 200, 000 in Revenues in the first 3 months. Hired Senior roles within the hiring criteria of top clients.
• Proficient at using LinkedIn recruiter, Bayt, Gulf talent, E-Financial careers and Naukri Gulf including Boolean techniques, Head Hunting skills and using a myriad of recruitment and sourcing strategies.
• Conduct the recruitment process including sourcing, headhunting resume screening, scheduling interviews, advertising on job boards, and negotiating offers.
● Gained insight and valuable experience on the workings of a governmental institution.
● Worked extensively on Oracle ERP system related to accounts payable as well as expenses.
● Received significant training from each section such as assets and revenues, general ledger, budgeting and expenses.
● Was able to vastly improve my skills in communication, presentation, problem solving, teamwork and working under pressure.
● Apply the highest standards of ethical behavior at all levels of work.