Data Privacy Oficer
VODAFONE- CAIRO, A.R.E.
Total years of experience :17 years, 7 Months
1) Third party management and contracts. a) Review third-party contracts (new, renewals and amendments). b) Formalizing vendors Privacy related documents based on their risk assessment (i.e. DPAs or VPCDs) c) Leading the Vendors Assessment Committee while conducting reassessments of legacy and new vendors as required
2) AHRP & MEGA module under the GDPR program a) Documenting, reviewing and assessing existing high risk processes/products from privacy perspective and ensuring that spotted gaps are mitigated. b) Steering Mega privacy compliance projects towards smooth launch and efective post production experience permissions, Depersonalization, and Retention in addition to the upcoming Individual Rights project after the DP law comes to efectiveness
3) SPDA Security and Privacy by Design and Assurance module mandates that all projects/processes/products whether they are new or a change to existing arising within VF EG, must pass through proper assessment by the Projects assessment committee
4) Handled day-to-day running business activities such as but not limited to (AML alerts, Customer profile screening, EDD, CDD, Regulatory Circulars, High Values remittances, etc., ). Ensuring high levels of productivity and progression. 5) Formed and Layout the documented and certified internal compliance framework process and the operating procedures; included but not limited to (CDD, EDD, KYC, AML monitoring, etc.). It been approved by CCO and CRO to consider as existing reference point and the future training manual for new joiners.
6) Authored thorough reports detailing results of daily tasks and actions for recommendations of process enhancement. 7) Performed the prior system launch UAT for system integrity and eficient data migration, to confirm the accuracy of documents warehousing, new process implementation and the readiness for going live. 8) Commissioned by the organizations management to be-held accountable for revising and amending the entire operating institution procedures and internal controls to implement the changes required adapting workflow and complying with a new banking phase. 9) Designing specialized training programs and holding training courses for each business line separately, based on their procedures and how to deal with the new system 10) Have been accountable of Training and supervising a team of five temporary staf for 11 month to handle the general compliance activities such as reviewing the existing customer profiles and arranging any filling documents such as STR, SAR and new accounts. 11) Functioned closely with involved business lines for any guidance or help to sustain eficient process and regulated controls. 12) Been responsible of responding to all regulatory agencies circulars and Governmental body inquests.
1) Handling the day-to-day business activities such as alerts monitoring, Blocking and replacing compromised cards. 2) In charge of liaising with all subject merchant was where the fraudulent transaction occurred and take the appropriate recovery actions according to the type of transaction. 3) Extracting the daily transactions raw data report. Generating the analytical report for identifying new possible CCP. 4) Processing the ofline payments and provide the Auth. codes to acquiring banks via IARS/GARS lines. 5) Prepare the comprehensive unit report of but not limited to (Team Performance, Numbers of alerts, Reported Fraud Cases, etc., ) 6) Author the Fraud Awareness orientation and the suitable defensive scenarios for any potential data breach. 7) Monitoring the daily global trends and new possible compromising points and update the same in the daily circular. 8) Running the monthly bank controls evaluation and carry out the results and recommendation to the senior management. 9) Conducting a periodic eficiency test to ensure the preparedness of the alerts parameters and recommend any required amendments.
1) Monitoring real-time cards transactions and analyzing the activity pattern and decide the next step of action. 2) Analyzing bulk static data for prior days to uncover any irregularities within the usual pattern. 3) Verifying any sound suspicious activity with cardholders to reduce any potential loss of funds. y loss 4) Blocking the cards for any confirmed fraud and advice the holder on dispute process. 5) Conducting all possible remedies for recovery of the loss by contacting merchants, Websites, or IARS/GARS lines. 6) Prepare the fraud case file and share it with concerns parties CID/Banks Fraud Forum/Internal units. 7) Coordinating with the acquiring merchant for any possible details of footage of the fraudster. 8) Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
1) Responded to customer inquiries with patience and positivity to establish excellent first impression. 2) Improved customer satisfaction by going above-and-beyond to answer questions and ofer expert support. 3) Supported customers by managing calls per day eficiently while maintaining professionalism and upbeat tone. 4) Resolved customer complaints and addressed emergency requests and needs. 5) Used CRM system daily to maximize service opportunities and enhance communication. 6) Alleviated call loads by educating customers of how to navigate site tools and pages. 7) Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
1- Processing and Following-up and on Customers Food Orders on Otlob.com website (Talabat application).
2- Handling All Customers issues, Feedback and Suggestion via phone and online chat.