احمد عز الدين حسن, Business Process Manager

احمد عز الدين حسن

Business Process Manager

UNB

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
الثانوية العامة أو ما يعادلها, Foreign Trade and International Economies
الخبرات
24 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :24 years, 10 أشهر

Business Process Manager في UNB
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ يوليو 2007

Support the organization in identifying and implementing process improvement
opportunities to enable optimal services to be delivered to our customers.
• The driving force for managing improvement initiatives across teams to deliver
business benefits. And direct multiple projects,
• Champion and deploy business and process improvement methodologies and
toolsets across the Unit.
• Build capability through knowledge sharing and coaching; build the Business
Process Improvement Team’s credibility by engaging effectively with
stakeholders.
• Present findings and recommendations with confidence and communicating these
to sponsors and key stakeholders
• Challenge stakeholders to maximize opportunities from process improvement
initiatives
• Identify improvement opportunities and manage improvement requests from the
business
• Coach and support project team members in use of tools and methodologies
• Document and monitor business processes, business rules, metrics and standard
operating
• Procedures as a result of improvement initiatives.
• Deliver process improvement training to staff
• Initiate scope and manage the delivery of projects for identified process
improvements using Lean Six Sigma methodologies.
• Manage business process improvement projects to an agreed project plan.
• Ensure the project team and key stakeholders are kept informed across relevant
project activities.
• Communicate effectively with impacted staff and stakeholders

Acting Manager في Union National Bank
  • الإمارات العربية المتحدة
  • أبريل 2017 إلى أبريل 2017

Business
Process Re-Engineering,
Strategic Projects & Process
Improvement Group

Sales and Service officer في Mashreq bank
  • الإمارات العربية المتحدة
  • يونيو 2004 إلى يونيو 2007

1. Sales tasks:
§ Achieve target of RBG products
§ Current account & saving account as well
§ Credit card secure as well as un secure
§ Time deposit with different maturity date
§ Insurance certificates
§ Mashreq milliner certificates
§ Procuring new customers for Mashreq Bank Credit Cards
§ Sourcing the corporate business targeting any particular company Or group by
offering them bulk deals with cooperate rate
§ Achieving sales targets individually as well as team target
2. Service & Operation tasks:
§ Issuing Liability Certificates
§ Issuing Clearance Certificates (NOC)
§ Attend customer from Q waiting
§ Settlement for The Customers liabilities by clearing cheques from other banks
§ Opening & closing Accounts as per The UAE Central Bank Policy & maintain the KYC
Page 7 of 8

Customer Support في Financial Services
  • مصر
  • يونيو 1998 إلى مارس 2003

1. Customer Service tasks:
§ Providing Consultancy to prospective and existing customers in the Knowledge of
stock markets so as to improve profits on The Customers End
§ Selling Stocks as part of the Service team
2. Financial Analysis tasks:
§ Research of all client companies; to improve the chance of Profits, for the individual
customers & various organizations, which also includes stock evaluation of various
corporate organizations
Page 8 of 8
3. Clearing & Book Keeping tasks:
§ Cross checking of all documents concerning; the stocks bought by customers, was
done properly, as well as data entry of all information into the appropriate System
Job Applying for

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Foreign Trade and International Economies
  • في Helwan University
  • يناير 2020

Bachelor

Specialties & Skills

TOTAL QUALITY MANAGEMENT
ADMINISTRACIóN DE BENEFICIOS
COMPETITIVE
CREATIVE PROBLEM SOLVING
CUSTOMER RELATIONS
CUSTOMER SERVICE
CUSTOMER SUPPORT
DIRECTING
PROCESS ENGINEERING

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

PMP (الشهادة)
تاريخ الدورة:
December 2020